Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Uninstallation of SupportAssist Enterprise does
not uninstall the OpenManage Enterprise adapter
automatically
Description Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically.
Workaround Uninstall the OpenManage Enterprise adapter manually.
Number of Active sessions is displayed as 'Not
available' in iDRAC collections
Description Number of Active sessions is displayed as 'Not available' in iDRAC in-band and out-of-band collections that are
performed from SupportAssist Enterprise.
Workaround Perform a SupportAssist TSR collection to view the missing information.
Tracking Number SAE-10914
Incorrect Physical Disk name is displayed in
Physical Device ID
Description
Collections performed from managed nodes configured with PCIe-SSD controllers and with OMSA 9.1, display
Physical Disk name with 3 digits in Physical Device ID instead of 2 digits.
Workaround None
Periodic inventory validation does not start on the
same day
Description
After upgrading SupportAssist Enterprise, periodic inventory validation runs automatically within the next hour. If
you restart SupportAssist Enterprise service or the system restarts within 1 hour of the upgrade, the periodic
inventory validation starts only on the next scheduled date.
Workaround To run periodic Inventory Validation on the same day, go to the Preferences page and set the periodic Inventory
Validation date to current date.
Tracking Number SAE-14658
System information does not include controller
TTY logs
Description
System information collected from servers running OMSA does not include controller TTY logs for the HBA
controller.
Workaround None
Tracking Number SAE-12736
20 Known issues — To be fixed in future releases