Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
Tracking Number SAE-9907
SCSI and non-iSCSI interfaces section is not
available
Description SCSI and non-iSCSI interfaces section is not available in Deployment collections from PowerEdge servers running
the Debian operating system.
Workaround Ensure that the ethtool package is installed on the system.
Tracking Number SAE-9146
Installation of SupportAssist Enterprise on Debian
operating system is unsuccessful
Description Installation of SupportAssist Enterprise on Debian operating system is unsuccessful.
Workaround Ensure that en_US.utf.8 locale package is installed.
• If locales are not installed, use the apt-get install locales command to install the locales.
• If any other locale is installed, install the en_US.utf.8 locale by using the dpkg-reconfigure locales
command.
Tracking Number SAE-8596
Service Tag is not available in Deployment
collections
Description
Service Tag is not available in Deployment collections from hypervisors running ESXi.
Workaround Ensure that sfcbd and cimom are enabled in ESXi.
Tracking Number SAE-6862
Displays section may be blank
Description
The Displays section may be blank on collections from PowerEdge servers running the Ubuntu operating system.
Workaround Ensure that the xserver-xorg-core package is installed on the server.
Tracking Number SAE-6756
SATA Controller information is not available
Description
SATA Controller information is not available on collections from servers where SATA hard-drives are directly
connected to the SATA controller.
Workaround None
Tracking Number SAE-7732
Known issues — To be fixed in future releases 19