Release Notes
Table Of Contents
- SupportAssist Enterprise Version 2.0.50 Release Notes
- Release summary
- Compatibility
- New and enhanced features
- Known issues — To be fixed in future releases
- SupportAssist Enterprise services do not start automatically
- The snmptrapd service may not start automatically
- The Remote Collector or adapter displays a validation in progress status
- iSCSI and non-iSCSI adapter attributes may not be available
- Collections from PowerVault MD Series storage arrays may display incorrect values
- No action occurs when you click the Install/Upgrade OMSA option
- Tool tips are not displayed
- SupportAssist Enterprise is unable to connect to the remote system
- Refreshing the Devices or Cases page opens the first page
- Collections from networking devices do not contain the IP address of the networking device
- SCSI and non-iSCSI interfaces section is not available
- Installation of SupportAssist Enterprise on Debian operating system is unsuccessful
- Service Tag is not available in Deployment collections
- Displays section may be blank
- SATA Controller information is not available
- Uninstallation of SupportAssist Enterprise does not uninstall the OpenManage Enterprise adapter automatically
- Number of Active sessions is displayed as 'Not available' in iDRAC collections
- Incorrect Physical Disk name is displayed in Physical Device ID
- Periodic inventory validation does not start on the same day
- System information does not include controller TTY logs
- Incorrect manufacturer details
- Incorrect hostname details
- Incorrect time zone list options
- Concurrent operations are unsuccessful
- System Center Operations Manager adapter displays a disconnected status
- Device Overview pane does not display the operating system version details
- Unable to edit the adapter
- Adapter Overview pane does not display the OS Type of the adapter
- Alerts not processed from Dell PowerVault MD Series device
- Service tag of a chassis device is displayed instead of the service tag of a blade server
- Alerts from OpenManage Enterprise adapter are not processed
- Incorrect postal code and incorrect state or province value
- Integrating TechDirect with SupportAssist Enterprise is not supported
- Unable to filter group name
- Collection report does not display all attributes
- Install/upgrade of OMSA fails on Red Hat Enterprise Linux 8.0 operating system
- Unable to receive alerts from SupportAssist Enterprise
- SupportAssist Enterprise user interface closes abruptly while upgrading
- SupportAssist Enterprise does not discover iDRAC devices managed by OpenManage Enterprise
- Unable to create cases for alerts received from Force10 networking devices through OpenManage Enterprise adapter version 1.6.0
- Analytics collection for more than 3000 devices takes five hours
- Text on user interface not translated
- Tech Support Report logs are not collected
- Limitations
- Installation
- Uninstallation
- Related documents and resources
- Contacting Dell EMC
SupportAssist Enterprise services do not start
automatically
Description When SupportAssist Enterprise is installed on a virtual machine of an ESXi host, the SupportAssist Enterprise
services do not start automatically in the following scenario:
• The ESXi host is forced to shut down
• Time synchronization between the virtual machine and the ESXi host is not configured.
Workaround Perform one of the following:
• Repair the SupportAssist Enterprise installation through the Control Panel > Add or Remove Programs
option.
• Configure time synchronization between the virtual machine and ESXi host.
Tracking number SAE-6153
The snmptrapd service may not start automatically
Description If the server is restarted after installing SupportAssist Enterprise on a Linux operating system, the snmptrapd
service may not start automatically.
Workaround Manually start the snmptrapd service.
Tracking number SAE-6089
The Remote Collector or adapter displays a
validation in progress status
Description
If the Dell EMC SupportAssist Enterprise DB service is restarted while setting up a Remote Collector or
adapter, the Remote Collector or adapter continues to display a Validation in progress status
Workaround Restart the Dell EMC SupportAssist Enterprise DB service.
Tracking number SAE-6121
iSCSI and non-iSCSI adapter attributes may not be
available
Description
On servers running Linux operating system, iSCSI and non-iSCSI adapter attributes may not be available in
Deployment or System Maintenance collection types when the server is added with a non-root credentials.
Workaround Update the device credentials with a root user account and regenerate the collection again.
Tracking number SCT-16007
Collections from PowerVault MD Series storage
arrays may display incorrect values
Description
Collections from PowerVault MD Series storage arrays may display incorrect values for the number of controllers
and controller attributes.
Workaround None.
Tracking number SCT-10425
Known issues — To be fixed in future releases 17