Support Matrix
Table Of Contents
- SupportAssist Enterprise Version 2.0.70 Support Matrix
- Contents
- Overview
- SupportAssist Enterprise capabilities available with Dell service contracts
- Supported servers
- Supported Dell EMC PowerEdge servers
- Supported Dell EMC PowerEdge C Series servers
- Supported Dell EMC PowerEdge XE Series servers
- Supported Dell EMC Remote Access Controllers
- Supported Dell EMC XC Series Web-Scale converged appliances
- Supported Dell EMC DSS server
- Supported PowerVault devices
- Supported AX nodes
- Supported hypervisors
- Supported storage devices
- Supported networking devices
- Supported chassis
- Supported management and monitoring software
- Support for OEM devices
- Recommended OMSA version for SupportAssist Enterprise
- Supported operating systems on remote servers
- Supported adapters
- Minimum requirements for installing and using SupportAssist Enterprise
- SupportAssist Enterprise resources
- Contacting Dell EMC
Table 14. Supported SC series or Dell Compellent devices (continued)
Model Remote
monitoring and
case creation
Automatic
periodic data
collection
Collection
protocol
Port used Latest supported
firmware version
SCv3000 No No REST 443 7.4.2
SCv3020 No No REST 443 7.4.2
* Support for this storage device has been assessed based on SupportAssist Enterprise compatibility with similar SC series
storage device models.
NOTE: Internet Control Message Protocol (ICMP) must be enabled to discover Storage SC series devices.
Supported Network Attached Storage (NAS) devices
The following table lists the supported Network Attached Storage (NAS) devices:
Table 15. Supported Network Attached Storage (NAS) devices
Model Remote
monitoring and
case creation
Automatic
collection
of system
information
Collection
protocol
Ports used Latest supported
firmware version
SC Series
FS8600* No Yes SSH2, FTP, and
SSH2
22 and 44421 6.0
FS8610i No Yes SSH2, FTP, and
SSH2
22 and 44421 6.0
PS Series
FS7500* No Yes SSH2 and FTP 22 and 44421 4.0
FS7600* No Yes SSH2 and FTP 22 and 44421 4.0
FS7610* No Yes SSH2 and FTP 22 and 44421 4.0
MD Series
NX3500* No Yes SSH2 and FTP 22 and 44421 3.0
NX3600* No Yes SSH2 and FTP 22 and 44421 3.0
NX3610* No Yes SSH2 and FTP 22 and 44421 3.0
* Inventory and addition of the NAS device is not supported through the OpenManage Essentials adapter. To enable
SupportAssist Enterprise capabilities for the device, add the device directly in SupportAssist Enterprise.
Supported storage devices
25