Reference Guide

3 SupportAssist Enterprise: Alert Policy | A00
Table of contents
Revisions............................................................................................................................................................................. 2
Introduction ......................................................................................................................................................................... 4
What is SupportAssist Enterprise? ..................................................................................................................................... 4
Which hardware faults does SupportAssist Enterprise monitor? ........................................................................................ 5
What happens on hardware faults? .................................................................................................................................... 5
How am I notified of alerts and where? .............................................................................................................................. 5
What is the response time? ................................................................................................................................................ 6
What alerts open predictive support cases in advance of hardware failures? ................................................................... 6
What if I need assistance with deploying SupportAssist Enterprise? ................................................................................. 6
Alert threshold ..................................................................................................................................................................... 7
First occurrence policies ..................................................................................................................................................... 7
Repeat occurrence policies................................................................................................................................................. 8
Conclusion .......................................................................................................................................................................... 8