Users Guide

Configure proxy server settings
If the server where SupportAssist Enterprise is installed connects to the Internet through a proxy server, you must ensure that
the proxy settings are configured in SupportAssist Enterprise. You must also ensure that the proxy server settings are updated
in SupportAssist Enterprise, whenever the settings of the proxy server are changed.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups and Granting elevated or administrator privileges to users.
Steps
1. Go to Settings > Proxy Settings.
The Proxy Settings page is displayed.
2. Select Use proxy server.
NOTE: SupportAssist Enterprise supports Windows NT LAN Manager (NTLM) and basic proxy authentication protocols.
3. Type the host name or IP address, and port number of the proxy server in the appropriate fields.
NOTE: If the user name and password required to connect to the proxy server are not provided, SupportAssist
Enterprise connects to the proxy server as an anonymous user.
4. If a user name and password are required to connect to the proxy server, select Requires authentication and then type
the user name and password in the appropriate fields.
5. In the Proxy exclusion list box, type the IP address ranges or host name expressions of devices to which SupportAssist
Enterprise must communicate directly and not through the proxy server. IP address of devices that communicate through
https protocol must be included in the proxy exclusion list. Examples of devices that communicate through https protocol
include iDRAC, Storage SC Series arrays, VMware ESX and ESXi, and XC Series of Web-scale Hyper-converged appliances.
NOTE:
You can enter one or more IP address ranges as semi-colon separated values. For example, 10.49.*.* ;
10.49.18.* ; *.*.100.10
You can enter the IP address ranges in the following formats:
● 10.49.*.*
● 10.49.18.*
● *.*.100.10
● *.*.*.10
● *.10.12.100
● 10.*.*.*
The following IP address range formats are not supported:
● 10.*.*.49
● 10.*.49.*
● 10.49.*.10
6. Click Apply.
SupportAssist Enterprise verifies the connection to the proxy server by using the provided proxy server details, and displays
a message indicating the connectivity status.
NOTE:
The proxy settings are saved only if SupportAssist Enterprise is able to connect to the proxy server by using the
provided details.
NOTE: If the proxy server is configured to allow anonymous authentication, the credentials you provide for the proxy
server are saved, but the credentials are not validated.
Connectivity test
The Network Connectivity Test page enables you to verify and test connectivity status to resources that affect the
functionality of SupportAssist Enterprise. You can use the connectivity tests to verify if SupportAssist Enterprise is able to
connect successfully to the following resources:
Maintaining SupportAssist Enterprise capability
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