Users Guide

Table 22. Network ports required for uploading the collected system information
Source Destination Port
SupportAssist Enterprise SupportAssist Server 443
File Upload Server (FUS)
File Retrieval Service (FRS)
Remote Collector File Upload Server (FUS) 443
File Retrieval Service (FRS)
Set up Remote Collector
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrator privileges to users.
● The server where you want to set up the Remote Collector must be reachable from the server where SupportAssist
Enterprise is installed.
● Port 5700 must be open on both the server running SupportAssist Enterprise and the server where you want to set up the
Remote Collector.
● The remote system must have internet connectivity for uploading the collected system information to Dell EMC.
● The remote system must meet the minimum requirements for setting up the Remote Collector. See Minimum requirements
for setting up a Remote Collector.
● The server running SupportAssist Enterprise must have Internet connectivity.
● You must have read-write access to the system drive of the target device.
● Ensure that sudo access is configured for the non-root user account. For information on configuring sudo access, see
Configure sudo access for SupportAssist Enterprise on server running Linux.
About this task
Setting up a Remote Collector enables SupportAssist Enterprise to distribute the workload associated with collecting and
uploading system information to a remote server. During the set up, SupportAssist Enterprise installs the Remote Collector on
the remote server.
Steps
1. Go to Extensions > Manage Remote Collectors.
The Remote Collectors page is displayed.
2. Click Set Up Remote Collector.
The Set Up Remote Collector window is displayed.
3. Type the hostname or IP address of the server where you want to set up the Remote Collector.
4. Optionally, type a name for the Remote Collector in the appropriate field.
5. Type the user name and password in the appropriate fields.
6. To assign devices to the Remote Collector by using hostname expressions:
a. Select Hostname.
b. Type the hostname expression or hostname expressions of the devices that you want to assign to the Remote Collector.
NOTE: The hostname expression can only include special characters such as *, ?, or alphanumeric characters.
c. To add multiple hostname expressions, click Add another expression, and then type the hostname expressions of the
devices.
7. To assign devices to the Remote Collector by using IP address ranges:
a. Select IP address / range.
b. Type the IP address or IP address ranges of the devices that you want to associate with the Remote Collector.
c. To add multiple IP address ranges, click Add IP address range, and then type the IP address range of the devices.
You can add up to five different IP address ranges by using one of the following formats:
● 193.109.112.99
76
Using Extensions