Users Guide

Table 15. Support for setting up a Remote Collector
Operating system where
SupportAssist Enterprise is installed
Support for setting up Remote
Collector on a remote server running
Windows
Support for setting up Remote
Collector on a remote server running
Linux
Windows Yes Yes
Linux No Yes
NOTE: For the devices that you can assign to a Remote Collector, see the list of devices in the SupportAssist Enterprise
Version 2.0.70 Support Matrix at https://www.dell.com/serviceabilitytools.
Getting started with adding devices managed by
systems management consoles
To inventory and add devices that are managed by a systems management console such as OpenManage Essentials, Microsoft
System Center Operations Manager, or OpenManage Enterprise:
1. Add Account Credentials in SupportAssist Enterprise for the devices that you want to add from the systems management
console. See Add Account Credentials.
2. Create one or more Credential Profiles depending on the type of devices that you want to add. See Create credential
profile .
3. Set up the adapter in SupportAssist Enterprise. See Set up OpenManage Essentials adapter, Set up the Microsoft System
Center Operations Manager adapter, or Set up OpenManage Enterprise adapter.
4. If you are adding more than 4,000 devices, set up a Remote Collector. See Set up Remote Collector.
Adapters overview
The adapter is an application that acts as an interface between SupportAssist Enterprise and a systems management console.
Setting up an adapter enables SupportAssist Enterprise to inventory devices and retrieve alerts from devices that are managed
by the systems management console. You can set up one or more of the following adapters depending on the systems
management console that you are using:
● OpenManage Essentials adapter—to inventory devices that are managed by OpenManage Essentials
● System Center Operations Manager adapter—to inventory Dell EMC devices that are managed by Microsoft System Center
Operations Manager by using the Dell EMC Server Management Pack Suite
● OpenManage Enterprise adapter—to inventory devices that are managed by OpenManage Enterprise
NOTE:
You can set up an OpenManage Enterprise adapter only on a local or remote server running Linux. If you
have enabled OpenManage Enterprise SupportAssist plug-in in OpenManage Enterprise, SupportAssist Enterprise will
not manage and monitor alerts for the devices that are already managed by the OpenManage Enterprise SupportAssist
plug-in.
NOTE: Servers running Debian and Ubuntu operating systems can only be added directly in SupportAssist Enterprise, and
not through the adapters.
Set up OpenManage Essentials adapter
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrator privileges to users.
● The system where you want to set up the adapter must be running OpenManage Essentials (OME) version 2.5 or later.
● You must have administrator privileges on the system running OpenManage Essentials.
● You must have created account credentials and a credential profile that contains the credentials of the devices that will be
inventoried by the adapter. See Add Account Credentials and Create credential profile .
● The server running SupportAssist Enterprise must have Internet connectivity.
● You must have read-write access to the system drive of the target device.
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Using Extensions