Users Guide

Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Select a device which is of the same type as the device that you want to add.
The device overview pane is displayed.
3. Click Duplicate.
The Duplicate Device wizard is displayed.
4. Type the host name or IP address of the device in the appropriate field.
NOTE: It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. Optionally, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
6. From the Account Credentials list, select an account credential that you want to assign to the device. To create an
account credentials, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in Add
Account Credentials.
7. Click Next.
The Discovering Device page is displayed until SupportAssist identifies the device.
If the device is discovered successfully, the Device Options page is displayed. Otherwise, an appropriate error message is
displayed.
8. Optionally, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
9. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
10. Click OK to close the Duplicate Device wizard.
Next steps
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually.
Adding devices
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