Users Guide

About this task
SupportAssist Enterprise can monitor hardware issues and collect system information from chassis. The chassis that you can
add in SupportAssist Enterprise are:
● PowerEdge FX2/FX2s
● PowerEdge VRTX
● PowerEdge M1000e
● PowerEdge MX7000
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select Chassis.
4. Type the host name or IP address of the device in the appropriate field.
NOTE: It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. To discover and add other supported device types that may be associated with the chassis, select Perform deep
discovery. See Deep discovery .
6. Optionally, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
7. Perform one of the following steps:
● If you selected the Perform deep discovery option, select the credential profile that you want to assign to the device
and its associated device types. To create a credential profile, select Create New Profile and click Create. To enter the
profile details, follow steps 3 to 7 in Create credential profile .
● If you did not select the Perform deep discovery option, select the Account Credentials that you want to assign to
the device. To create account credentials, select Create New Account and click Create. To enter the account details,
follow steps 3 to 6 in Add Account Credentials.
8. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable
Monitoring option.
NOTE:
If the registration is completed, by default, the Enable Monitoring option is selected. If the registration is
not completed, when you select the Enable Monitoring option, you are requested to complete the registration. To
continue, you can either clear the Enable Monitoring option or click Register to open the registration wizard.
NOTE: SupportAssist Enterprise can monitor hardware issues that may occur on the device only if the device is
configured to forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed. For instructions to
configure alert forwarding on a chassis, see Manually configuring SNMP settings.
9. Click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
10. Optionally, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
11. Click Finish.
The device is added to the device inventory and the Summary page is displayed.
12. Click OK to close the Add Single Device wizard.
Next steps
CAUTION:
If the device is not configured to forward alerts, SupportAssist Enterprise cannot detect hardware
issues that may occur on the device.
Adding devices 41