Users Guide

Add a virtual machine....................................................................................................................................................... 49
SupportAssist Enterprise features available for virtual machines................................................................... 49
Add a device by duplication............................................................................................................................................50
Chapter 4: Managing device discovery rules................................................................................ 52
Create device discovery rule.......................................................................................................................................... 52
View the device discovery rule overview pane.......................................................................................................... 53
Edit device discovery rule............................................................................................................................................... 53
Delete device discovery rule...........................................................................................................................................54
Run the discovery rule..................................................................................................................................................... 55
Chapter 5: Viewing cases and devices......................................................................................... 56
Viewing all support cases................................................................................................................................................ 56
View support cases for a specific device....................................................................................................................56
Case management options..............................................................................................................................................57
Request to suspend case activities for 24 hours.................................................................................................57
Request to resume support activities.................................................................................................................... 58
Request to close a support case............................................................................................................................. 58
View the device inventory.............................................................................................................................................. 59
View the device overview pane..................................................................................................................................... 59
Sorting the displayed data.............................................................................................................................................. 60
Chapter 6: Monitoring site health................................................................................................ 61
View site health.................................................................................................................................................................. 61
Current SupportAssist Enterprise Hostname Details................................................................................................ 61
Current SupportAssist Overview................................................................................................................................... 61
Sitewide Inventory Validation.........................................................................................................................................62
Network Connectivity...................................................................................................................................................... 62
Extensions Tree View.......................................................................................................................................................62
Chapter 7: Using Extensions ....................................................................................................... 63
Types of extensions..........................................................................................................................................................63
Support for setting up adapter or Remote Collector .............................................................................................. 63
Getting started with adding devices managed by systems management consoles..........................................64
Adapters overview............................................................................................................................................................ 64
Set up OpenManage Essentials adapter................................................................................................................64
Set up the Microsoft System Center Operations Manager adapter.............................................................. 66
Management Packs for inventorying devices managed by Operations Manager........................................68
Set up OpenManage Enterprise adapter............................................................................................................... 68
View the adapter overview pane ............................................................................................................................ 70
View devices inventoried by the adapter.............................................................................................................. 70
Synchronize adapter ...................................................................................................................................................71
Edit adapter................................................................................................................................................................... 71
Delete adapter...............................................................................................................................................................71
Approximate time required to assign Credential Profile.....................................................................................72
Remote Collectors overview...........................................................................................................................................72
Minimum requirements for setting up a Remote Collector............................................................................... 72
Set up Remote Collector........................................................................................................................................... 76
View collections for devices associated with a Remote Collector.................................................................. 77
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Contents