Users Guide

Next steps
(Optional) You can also add the server in SupportAssist Enterprise by using the iDRAC details. In this scenario, SupportAssist
Enterprise automatically correlates the alerts and collection of system information from both the operating system and the
iDRAC. For instructions to add an iDRAC, see Add an iDRAC. For more information about how SupportAssist Enterprise
correlates device information, see Device correlation.
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually.
Add an iDRAC
Prerequisites
● You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
● The device must be a 12th generation PowerEdge server model or later (iDRAC7 or later).
● The device must be reachable from the server where SupportAssist Enterprise is installed.
● If the device connects to the Internet through a proxy server, ports 161 and 443 must be open on the proxy server firewall.
● To add an iDRAC7 or iDRAC8, Enterprise or Express license must be installed on the iDRAC. To add an iDRAC9, Basic,
Enterprise, or Express license must be installed on the iDRAC. For information about purchasing and installing an Enterprise
or Express license, see the “Managing Licenses" section in the iDRAC User’s Guide at https://www.dell.com/idracmanuals.
About this task
You can perform the following steps to add 12th generation of PowerEdge servers or later. While adding the device, you can
allow SupportAssist Enterprise to automatically configure the SNMP settings of the device. Configuration of SNMP settings is
required to forward alerts from the device to SupportAssist Enterprise.
NOTE:
By default, a SupportAssist component is available on 14th generation of PowerEdge servers. You can register the
SupportAssist component on the server to receive the automated support capabilities of SupportAssist. When an iDRAC
is added in SupportAssist Enterprise, the SupportAssist component is automatically disabled, but the automatic support
capabilities are available through SupportAssist Enterprise.
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Click Add Devices.
The Add Single Device wizard is displayed.
3. From the Select device type list, select iDRAC.
4. Type the host name or IP address of the device in the appropriate field.
NOTE:
It is recommended that you enter the host name of the device. If the host name is not available, you can enter
the IP address of the device.
5. Optionally, type a name for the device in the appropriate field.
The name that you enter is used to represent the device in SupportAssist Enterprise. If you do not enter a name, the IP
address or host name that you have entered is used to represent the device.
6. From the Account Credentials list, select an account credential that you want to assign to the device. To create an
account credentials, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in Add
Account Credentials.
7. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable
Monitoring and Configure SNMP Settings options.
NOTE:
If the registration is completed, by default, the Enable Monitoring and Configure SNMP Settings options
are selected. If the registration is not completed, when you select the Enable Monitoring option, you are requested to
complete the registration. To continue, you can either clear the Enable Monitoring option or click Register to open
the registration wizard.
Adding devices 39