Users Guide

Table Of Contents
Upgrading SupportAssist Enterprise
If you are using SupportAssist Enterprise version 1.2 or later and have enabled automatic update, SupportAssist Enterprise
version 2.0.70 is automatically installed and an appropriate message is displayed. You can also update to the 2.0.70 version by
using the SupportAssist Enterprise version 2.0.70 installation package available at https://www.dell.com/supportassist.
NOTE: Before you update SupportAssist Enterprise, ensure that SupportAssist Enterprise is not open in any web browser
window.
Upgrade SupportAssist Enterprise by using the SupportAssist
Enterprise installation package
Prerequisites
The system must have Internet connectivity.
Steps
1. Right-click the SupportAssist Enterprise installer package, and select Run as administrator.
NOTE: UAC requires that the installation is performed with elevated privileges that are obtained only through the Run
as administrator option. If you are logged on to the system as an administrator, double-click the installer package to
install SupportAssist Enterprise. However, ensure that you click Run on the Open File - Security Warning dialog box
to proceed.
The Dell SupportAssist Enterprise - InstallShield Wizard window is displayed.
2. At the This setup will perform an upgrade of 'Dell SupportAssist Enterprise'. Do you want to continue? prompt,
click Yes.
The Preparing to Install window is briefly displayed, and then the Resuming the Install Wizard for SupportAssist
Enterprise window is displayed.
3. Click Upgrade.
If the default SupportAssist Enterprise ports (9099 and 2424) are already in use, the Port Settings page is displayed. Else,
the Install Wizard Completed window is displayed.
4. If the Port Settings page is displayed, perform one of the following:
Ensure that no other application is configured to use ports 9099 and 2424.
Enter custom port numbers.
NOTE: Ensure that you enter a valid port number which is not in use and within the range 1025 to 65535.
5. Click Finish.
If you had created device groups and device group credentials before the upgrade, the following changes occur:
Device group credentials are saved as Credential Accounts and Credential Profiles. However, if individual and device
group credentials were configured for devices within the device group, only the individual device credentials are applied
for those devices after the upgrade. If necessary, you can select those devices and apply the created credential profiles.
Credential Accounts are not created for the existing individual device credentials. If devices within the device group were
configured with individual credentials, the individual credentials are saved and applied on the devices.
NOTE:
After upgrading from an unregistered version of SupportAssist, collections that you manually initiate are not
automatically uploaded. To ensure that these collections are automatically uploaded, enable the automatic collection
upload settings in the Preferences page.
NOTE: If a newer version of the adapter or Remote Collector is available, the adapter or Remote Collector is also
upgraded during the upgrade of SupportAssist Enterprise.
NOTE: If a previous version on SupportAssist Enterprise was installed in a custom folder path, the upgraded version of
SupportAssist Enterprise is also installed in the same custom folder path.
Getting started with SupportAssist Enterprise 29