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Table Of Contents
NOTE: If the initialization of the Dell SupportAssist Service takes longer than expected, an error message is
displayed. If this issue occurs, close the web browser and try accessing SupportAssist Enterprise later. For instructions
to access SupportAssist Enterprise, see Open the SupportAssist Enterprise user interface.
NOTE: If the system is a member of a domain, you must enter the login user name in the [Domain\Username] format.
For example, MyDomain\MyUsername. You can also use a period [ . ] to indicate the local domain. For example, .
\Administrator.
9. Enter the Microsoft Windows operating system user name and password, and then click Login.
The SupportAssist Enterprise Registration Wizard is displayed.
NOTE: The server or virtual machine where you have installed SupportAssist Enterprise is automatically added as a
device.
Next steps
(Optional) Follow the instructions in the SupportAssist Enterprise Registration Wizard to complete the registration of
SupportAssist Enterprise.
CAUTION: Completing the registration is a prerequisite to receive the full benefits of SupportAssist Enterprise.
Without registration, you can only use SupportAssist Enterprise to manually start the collection of system
information from your devices. Until registration is completed, SupportAssist Enterprise cannot monitor your
devices for hardware issues or automatically collect system information.
Install SupportAssist Enterprise on Windows Server Core
Prerequisites
● You must be logged in to a system that has PowerShell ISE version 5.1 or later.
● You must be logged in to the system with Administrator Privileges.
● You must have the SupportAssist Enterprise installation package for Windows.
About this task
You can install SupportAssist Enterprise by remotely accessing the system running Windows Server Core.
Steps
1. Open the PowerShell ISE window.
2. Type get-service winrm and press Enter.
3. Type Enable-PSRemoting –force and press Enter.
4. Type set-item wsman:\localhost\Client\TrustedHosts -value "<Windows Server Core Operating
System IP address>" -Force and press Enter.
Example: set-item wsman:\localhost\Client\TrustedHosts -value "10.49.18.20" -Force
5. Type $TargetSession = New-PSSession -ComputerName "<Windows Server Core Operating System
IP address>" -Credential ~\<Username> and press Enter.
Example: $TargetSession = New-PSSession -ComputerName "10.49.18.20" -Credential ~\Administrator
6. Type Enter-PSSession -ComputerName <HostName/IP address of the Windows Server Core device>
-Credential ~\<Username of Windows Server Core machine> and press Enter.
Example: Enter-PSSession -ComputerName "10.49.18.20" -Credential ~\Administrator
7. Type the password and press Enter.
8. Create a folder.
9. Type Exit and press Enter to end the remote connection.
10. To copy the installer file to Windows Server Core, type Copy-Item -ToSession $TargetSession -Path
"<Location where the SupportAssist Enterprise installer is available>" -Destination
"<Destination Path>" -Recurse and press Enter.
Example: Copy-Item -ToSession $TargetSession -
Path "C:\Installer\SupportAssistEnterprise_2.0.10.exe" -Destination "C:
\Users\Administrator\Documents\SupportAssistEnterprise_2.0.10.exe" -Recurse
Getting started with SupportAssist Enterprise
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