Users Guide

Table 82. Error code appendix (continued)
Error code Error message Possible resolution
SA-4135
SA-4140
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that vSphere SDK service is running on
the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4145
SA-4150
SupportAssist Enterprise is unable to collect system
information from the device_name because an
attempt to connect to the device is unsuccessful.
● Make sure that REST API service is running on the
device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device_name because the
device is not reachable.
● Make sure that the device is reachable from the
server running SupportAssist Enterprise.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4155 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the device is not reachable.
● Make sure the device you are trying to add is
reachable from the server running SupportAssist
Enterprise.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device_name because the IP
address of the device is invalid.
● Make sure that SupportAssist Enterprise is
updated with the correct IP address of the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4160 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the IP address of the device is invalid.
● Make sure that SupportAssist Enterprise is
updated with the correct IP address of the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device_name because the
download of a certificate file could not be completed
successfully.
● Verify the firewall and network settings to make
sure that download of the certificate file is not
blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the download of a certificate file could not be
completed successfully.
● Verify the firewall and network settings to make
sure that download of the certificate file is not
blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the credentials of the device are either incorrect or
do not have the required privileges.
● Make sure that SupportAssist Enterprise is
updated with the correct user name and password
of the device.
● Make sure that the user account has
administrator/root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170
SA-4175
SupportAssist Enterprise is unable to collect system
information from the device_name because the
credentials of the device are either incorrect or do
not have the required privileges.
● Make sure that SupportAssist Enterprise is
updated with the correct user name and password
of the device.
● Make sure that the user account has administrator
or root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4180 SupportAssist Enterprise is unable to collect system
information from the device_name because the
device is not supported.
For the list of supported device models, see the
SupportAssist Enterprise Version 2.0.70 Support
Matrix at https://www.dell.com/serviceabilitytools.
Error code appendix 223