Users Guide

Table 82. Error code appendix (continued)
Error code Error message Possible resolution
SA-21005 SupportAssist Enterprise is unable to edit the details
of the adapter adapter_name because the name is
already in use by another adapter.
Enter any other name for the adapter and retry.
SA-21010 SupportAssist Enterprise is unable to edit the details
of the adapter adapter_name because of an unknown
error.
Retry editing the details of the adapter after some
time.
SA-21015 SupportAssist Enterprise is unable to edit the details
of the adapter adapter_name because the details of
the adapter are incorrect.
Ensure that the details of the adapter are correct and
then retry.
SA-21404 SupportAssist Enterprise is unable to edit the adapter
adapter_name because the adapter is not reachable.
Ensure that the details of the adapter are correct and
then retry.
SA-30005 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector is already added.
You may have already added the Remote Collector by
using another IP address.
SA-30010 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the provided name is already in use by another
Remote Collector.
Provide any other name and retry.
SA-30015 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the provided IP address range IP address_range
overlaps with the IP address range of another
Remote Collector.
Provide a mutually exclusive IP address range and
retry.
SA-30020 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
another operation is in progress.
Retry the operation after some time.
SA-30025 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the credentials provided for the remote system are
incorrect.
Provide the correct credentials and retry.
SA-30130 SupportAssist Enterprise has placed the device
device_name in the Staging group because a
required verification could not be completed.
To add the device, revalidate the device later.
SA-30180 SupportAssist Enterprise has placed the device
device_name in the Staging group because the
device does not have the required license.
To add the device, ensure that iDRAC Enterprise
license is installed on the device, and then revalidate
the device.
SA-30260 SupportAssist Enterprise has placed the device
device_name in the Staging group because
SupportAssist is not enabled in Enterprise Manager.
To add the device, ensure that SupportAssist is
enabled in Enterprise Manager, and then revalidate the
device.
SA-30265 SupportAssist Enterprise has placed the device
device_name in the Staging group because the
Software service is not running on the device.
To add the device, ensure that the software service is
running and then revalidate the device.
SA-30404 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector is either not valid or not
reachable.
Verify the details of the Remote Collector and retry.
SA-30405 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
Start IP Address is greater than the End IP Address.
Provide the correct IP address range and retry.
218 Error code appendix