Users Guide

Table 82. Error code appendix (continued)
Error code Error message Possible resolution
OpenManage Essentials installed on the system is not
compatible with the OpenManage Essentials adapter.
SA-20160 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the Microsoft .NET
package is not installed on the system.
Ensure that the Microsoft .NET package is installed on
the remote system and then retry the operation.
SA-20165 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of the
Microsoft .NET package installed on the remote
system is not compatible with the OpenManage
Essentials adapter.
Ensure that the Microsoft .NET package version 4.0 or
later is installed on the remote system and then retry
the operation.
SA-20170 SupportAssist Enterprise is unable to set up the
adapter adapter_name because Microsoft System
Center Operations Manager is not installed on the
remote system.
Ensure that the Microsoft System Center Operations
Manager is installed on the remote system and then
retry the operation.
SA-20175 SupportAssist Enterprise is unable to set up
the adapter adapter_name because the version
of Microsoft System Center Operations Manager
installed on the remote system is not compatible
with Microsoft System Center Operations Manager
adapter.
Ensure that the Microsoft System Center Operations
Manager version 7.0 or later is installed on the remote
system and then retry the operation.
SA-20180 SupportAssist Enterprise is unable to set up
the adapter adapter_name because the Microsoft
System Center Operations Manager service is not
running on the remote system.
Ensure that the Microsoft System Center Operations
Manager service is running and then retry the
operation.
SA-20185 SupportAssist Enterprise is unable to set up
the adapter adapter_name because the Microsoft
System Center Operations Manager adapter is
already installed on the remote system.
Ensure that the Microsoft System Center Operations
Manager adapter is not previously installed on the
remote system and then retry the operation.
SA-20190 SupportAssist Enterprise is unable to edit the adapter
adapter_name because a connection could not be
established with the remote system.
Ensure the following and retry the operation :
● Ensure that the credentials are valid.
● Ensure that you have administrator privileges.
SA-20200 SupportAssist Enterprise is unable to edit the adapter
adapter_name because the adapter is uninstalled on
the remote system.
Not applicable.
SA-20205 SupportAssist Enterprise is unable to set up the
adapter adapter_name because of an error during
validation.
Delete the adapter and then try setting up the adapter
again
SA-20210 SupportAssist Enterprise is unable to synchronize
devices through the adapter adapter_name.
Select the adapter and then perform a manual device
synchronization
SA-20215 SupportAssist Enterprise is unable to delete the
adapter adapter_name because the adapter is not
present on the system.
Not applicable.
SA-20404 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the adapter is not
available or not reachable.
Ensure that the adapter is available and details of the
adapter are correct and retry again.
SA-20550 SupportAssist Enterprise is unable to connect to
Adapter adapter_name because the adapter service
may not be running.
Ensure that the adapter service is running on the host.
SA-20605 SupportAssist Enterprise is unable to set up
the adapter because the hostname/IP address
hostname/IP address is either invalid or unreachable.
Ensure that the hostname/IP address is valid and
reachable, and then try setting up the adapter.
216 Error code appendix