Users Guide

Table 82. Error code appendix (continued)
Error code Error message Possible resolution
● The adapter services must be running on the
system where the adapter is set up.
● OpenManage Essentials services must be running
on the system where the adapter is set up.
SA-20090 SupportAssist Enterprise is unable to connect to
the adapter adapter_name because the OpenManage
Essentials services are not running.
Ensure that OpenManage Essentials services are
running on the system where the adapter is setup and
then retry.
SA-20095 SupportAssist Enterprise is unable to set up the
adapter adapter_name because a connection could
not be established with the system.
Ensure the following and retry the operation:
● Ensure that the credentials are valid.
● Ensure that you have administrator privileges.
SA-20100 SupportAssist Enterprise is unable to set up the
adapter adapter_name because of low disk space on
the system.
Ensure that the remote system has sufficient free
hard-drive space required for installing the adapter
and retry the operation.
SA-20105 SupportAssist Enterprise is unable to copy installer
file to the system.
Ensure that the system is reachable and the installer
file is present at the required location.
SA-20110 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the installation of the
adapter could not be completed successfully.
Retry setting up the adapter.
SA-20115 SupportAssist Enterprise is unable to start the
adapter service on the system.
Ensure that the installation of the adapter is
successful and the configuration file has the correct
values.
SA-20120 SupportAssist Enterprise is unable to copy the
configuration file.
Ensure that the configuration file that is generated is
not empty and the system is reachable.
SA-20125 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the OpenManage
Essentials adapter is already installed on the system.
Ensure that the OpenManage Essentials adapter is not
installed on the system and then retry the operation.
SA-20130 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the status of the
required network port could not be verified.
Ensure that the system is running a Windows
operating system and the WMI port (135) is open on
the system.
SA-20135 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the OpenManage
Essentials services are not running on the remote
system.
Ensure that OpenManage Essentials services are
running and retry the operation.
SA-20140 SupportAssist Enterprise is unable to set up the
adapter adapter_name on the system device_name
because of one of the following:
● OpenManage Essentials is not installed on the
system
● The adapter is not compatible with the version of
OpenManage Essentials installed on the system
Ensure that OpenManage Essentials version 2.3 or
later is installed on the system and then retry the
operation.
SA-20145 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the installer for
OpenManage Essentials adapter is not present at the
required location.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-20150 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the operating system
installed on the remote system is not of 64-bit
architecture.
Ensure that the remote system is running a 64-bit
Windows Operating System and retry the operation.
SA-20155 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the version of
Ensure that the OpenManage Essentials version 2.3
or later is installed on the system and then retry the
operation.
Error code appendix 215