Users Guide

Table 82. Error code appendix (continued)
Error code Error message Possible resolution
SA-0155 SupportAssist Enterprise is unable to add the
device_name because it is a Storage PS Series
member IP address.
Try adding the device again with the Peer Storage PS
Series group IP address.
SA-0160 The IP address that you have entered is a Dell EMC
Peer Storage/Storage PS Series member IP address.
Ensure that you add the device by using the group IP
address.
SA-0165
SA-1045
SupportAssist Enterprise is unable to edit the
credentials of the device because an attempt to
connect to the device is unsuccessful.
Perform the following:
1. Ensure that the FTP port is open.
2. Enter the correct device credentials.
3. If the problem persists, contact your network
administrator for assistance.
SA-0170 SupportAssist Enterprise is unable to add the
device device_name because you have entered the
hostname/IP address of a Web-Scale Cluster VM.
Try adding the device by entering the hostname/IP
address of Web-Scale Cluster.
SA-1005 SupportAssist Enterprise is unable to edit the
credentials of the device_name because an attempt
to connect to the device is unsuccessful.
Make sure that both the system running SupportAssist
Enterprise and the device are connected to the
network, and then retry the operation.
SA-1010 SupportAssist Enterprise is unable to edit the
credentials of the device_name because of an
unexpected error.
Verify the following and then retry editing the device
credentials:
● Make sure that the required services are running
on the device. For information on the required
services, see the Online Help.
● Make sure that the entered credentials have
administrator or root privileges.
SA-1015 SupportAssist Enterprise is unable to edit the
credentials of the device_name because the user
name or password is incorrect.
Verify the user name and password, ensure that the
user account has administrator/root privileges, and try
again. If the problem persists, contact your network
administrator for assistance.
SA-1025 SupportAssist Enterprise is unable to edit the
credentials of the device_name because the entered
it is already in use by another device.
Enter any other name, and then retry editing the
device credentials.
SA-1030 SupportAssist Enterprise is unable to edit the device
credentials because the entered credentials do not
have superuser rights.
Enter the credentials that have superuser rights, and
then retry saving the device credentials.
SA-1035 SupportAssist Enterprise is unable to update the
device credentials because a required service is
disabled on the device.
Make sure that the required services are running
on the device, and then retry editing the device
credentials. For information on the required services,
see Other services.
SA-1040 SupportAssist Enterprise is unable to edit the
credentials of the device_name because the SSL
encryption level of the device is set to 256 bit or
higher.
For troubleshooting steps, see Unable to edit device
credentials.
SA-15011
SA-15012
SupportAssist Enterprise is unable to send the
collected system information from the device_name
because of an unknown error.
● Perform Network Connectivity Test and make
sure that connectivity to the Dell Upload Server
is successful.
● To retry collecting the system information, select
the device and click Start Collection.
SA-2000 SupportAssist Enterprise is unable to establish
connections required to auto create cases with
Technical Support.
Perform the connectivity test and ensure that the
Internet connectivity is successful.
SA-2001
SA-2002
SupportAssist Enterprise is unable to establish
connections required to auto create cases with
Technical Support.
Not applicable.
Error code appendix 213