Users Guide
Table Of Contents
- SupportAssist Enterprise Version 2.0.70 User's Guide
- Contents
- Overview
- Getting started with SupportAssist Enterprise
- Set up SupportAssist Enterprise on local system
- Setting up SupportAssist Enterprise for remote devices
- Evaluating SupportAssist Enterprise
- Download the SupportAssist Enterprise installation package
- Installing or upgrading SupportAssist Enterprise
- Minimum requirements for installing and using SupportAssist Enterprise
- Installing SupportAssist Enterprise
- Upgrading SupportAssist Enterprise
- Migrating to SupportAssist Enterprise
- Using SupportAssist Enterprise without registration
- Register SupportAssist Enterprise
- Set up an SELinux enabled system to receive alerts
- Open the SupportAssist Enterprise user interface
- Log in to SupportAssist Enterprise
- Log out of SupportAssist Enterprise
- Adding devices
- Methods of adding devices
- Device types and applicable devices
- Add a server or hypervisor
- Add an iDRAC
- Add a chassis
- Add a Networking device
- Add a PowerVault storage array
- Add an EqualLogic PS Series storage solution
- Add a Compellent SC Series storage solution
- Add a Fluid File System NAS device
- Add a software
- Add a solution
- Add a virtual machine
- Add a device by duplication
- Managing device discovery rules
- Viewing cases and devices
- Monitoring site health
- Using Extensions
- Types of extensions
- Support for setting up adapter or Remote Collector
- Getting started with adding devices managed by systems management consoles
- Adapters overview
- Set up OpenManage Essentials adapter
- Set up the Microsoft System Center Operations Manager adapter
- Management Packs for inventorying devices managed by Operations Manager
- Set up OpenManage Enterprise adapter
- View the adapter overview pane
- View devices inventoried by the adapter
- Synchronize adapter
- Edit adapter
- Delete adapter
- Approximate time required to assign Credential Profile
- Remote Collectors overview
- Device grouping
- Managing device credentials
- Validating device inventory
- Maintaining SupportAssist Enterprise capability
- Enable or disable monitoring of a device
- Perform deep discovery
- Install or upgrade OMSA by using SupportAssist Enterprise
- Configure SNMP settings by using SupportAssist Enterprise
- View and update the contact information
- View and update parts dispatch information
- Integrate SupportAssist Enterprise with your TechDirect account
- Configure proxy server settings
- Connectivity test
- Test the case creation capability
- Clear the System Event Log
- Automatic update
- Delete a device
- Configuring email notifications
- Configuring collection settings
- Prerequisites for collecting system information
- Enable or disable the automatic collection of system information on case creation
- Enable or disable analytics collections
- Enable or disable the periodic collection of system information from all devices
- Enable or disable the collection of identity information
- Enable or disable the collection of system information
- Enable or disable the automatic upload of collections
- Enable or disable analytics collections
- Viewing collections
- Using SupportAssist Enterprise to collect and send system information
- Understanding maintenance mode
- SupportAssist Enterprise user groups
- Manually configuring SNMP settings
- Manually configuring the alert destination of a server
- Manually configuring the alert destination of a server by using the script file on server running Windows
- Manually configuring the alert destination of a server running Windows
- Manually configuring the alert destination of a server by using the script file on a server running Linux
- Manually configure alert destination of server running Linux
- Manually configure alert destination of iDRAC using the web interface
- Manually configure alert destination of networking device
- Manually configuring the alert destination of a server
- Managing SupportAssist Enterprise alerts in TechDirect
- Other useful information
- Monitoring servers for hardware issues
- Support for automatically installing or upgrading OMSA
- Support for automatically configuring SNMP settings
- Installing patch for SupportAssist Enterprise
- Enable or disable API interface settings
- Signing in to TechDirect
- Deep discovery
- Device correlation
- Association view
- Detection of hardware issues in attached storage devices
- Support for OEM devices
- Install Net-SNMP on a server running Linux
- Configure sudo access for SupportAssist Enterprise on server running Linux
- Ensuring successful communication between the SupportAssist Enterprise application and the SupportAssist server
- Accessing the SupportAssist Enterprise application logs
- Event storm handling
- View SupportAssist Enterprise product information
- Uninstalling SupportAssist Enterprise
- Troubleshooting
- Installing SupportAssist Enterprise
- SupportAssist Enterprise registration
- Opening the SupportAssist Enterprise user interface
- Logging in to SupportAssist Enterprise
- Unable to add device
- Unable to add adapter
- Unable to add Remote Collector
- Disconnected
- OMSA not installed
- SNMP not configured
- New version of OMSA available
- Unable to configure SNMP
- Unable to verify SNMP configuration
- Unable to install OMSA
- Unable to verify OMSA version
- OMSA not supported
- Unable to reach device
- Unable to gather system information
- Insufficient storage space to gather system information
- Unable to export collection
- Unable to send system information
- Authentication failed
- Clearing System Event Log failed
- Maintenance mode
- Auto update
- Unable to edit device credentials
- Automatic case creation
- Scheduled tasks
- SupportAssist Enterprise services
- Unable to view tool tips in Mozilla Firefox
- Other services
- Security
- Logs
- SupportAssist Enterprise user interface
- SupportAssist Enterprise Registration Wizard
- Login page
- Site Health
- Cases page
- Devices page
- Site Inventory Validation
- Device Groups page
- Manage Device Discovery Rule
- Manage Account Credentials
- Manage Credential Profiles
- Collections page
- Analytics Collections
- Extensions
- Settings
- Network Connectivity Test
- SupportAssist Enterprise test
- Error code appendix
- SupportAssist Enterprise resources
- Contacting Dell EMC
Table 82. Error code appendix (continued)
Error code Error message Possible resolution
● Manually install the recommended version of
OMSA. To identify the recommended version of
OMSA, see the SupportAssist Enterprise version
2.0.70 Support Matrix at https://www.dell.com/
serviceabilitytools.
If the problem persists, contact Technical Support for
assistance.
3000_62 The time allowed for OMSA installation has expired. Log on to the device and verify if OMSA is installed.
If OMSA is not installed, select the device, and in
the device overview pane, select Install / Upgrade
OMSA from the Tasks list. If the problem persists,
contact Technical Support for assistance.
3000_7 Installation of OpenManage Server Administrator
(OMSA) is not supported on the operating system
running on device_name.
Do one of the following:
● Select the device in the Devices page, and in the
device overview pane, select Install / Upgrade
OMSA from the Tasks list.
● Manually install the recommended version of
OMSA. To identify the recommended version of
OMSA, see the SupportAssist Enterprise version
2.0.70 Support Matrix at https://www.dell.com/
serviceabilitytools.
If the problem persists, contact Technical Support for
assistance.
3000_8 An unexpected error occurred during the installation
of OpenManage Server Administrator (OMSA) on
device_name.
Try to repair the SupportAssist Enterprise installation:
1. Open Control Panel.
2. In Programs, click Uninstall a Program.
3. In the Programs and Features window, select
Dell SupportAssist and click Change.
4. In the Welcome to Dell SupportAssist
Enterprise Installer window, click Next.
5. Click Repair and then click Install.
If the problem persists, contact Technical Support for
further assistance.
4000_500 This device has generated an unusual number
of alerts exceeding the set threshold limit.
SupportAssist Enterprise has temporarily placed
it under maintenance mode. During this period,
SupportAssist Enterprise will not process any alerts
from this device.
Ensure that the health of this device is restored for
optimal SupportAssist Enterprise operations.
5000_1 SNMP settings of the device could not be configured
because of an unexpected error.
You must either try to configure the SNMP settings
through the Tasks > Configure SNMP option
or manually configure the SNMP settings. For
instructions to manually configure the SNMP settings,
Configuring the alert destination of an iDRAC by using
the web interface.
5000_10 SNMP settings of the device could not be configured
because the hostname/IP address of the system on
which SupportAssist Enterprise is installed was not
provided.
If you ran the script file to configure the SNMP
settings, make sure that you type the IP address
of the system on which SupportAssist Enterprise is
installed as an argument.
5000_11 SNMP settings of the device could not be configured
because the SNMP service is not installed on the
device.
Manually install the SNMP service on the device, and
then try to configure the SNMP settings through
the Tasks > Configure SNMP option on the device
overview pane.
208 Error code appendix