Users Guide

Table 76. Preferences
Field Description
NOTE: For information about the logs that are collected
by SupportAssist Enterprise, see the SupportAssist
Enterprise Version 2.0.60 Reportable Items document at
https://www.dell.com/serviceabilitytools.
Storage: Fluid File System (FluidFS) Select Logs to collect logs from the device.
Storage: Peer Storage (PS) / EqualLogic
● Select Diagnostic Data (Diags collection) to collect
diagnostic information from the device.
● Select Inter Array Connectivity Test (Ping Test) to
collect the ping test result from the device.
Storage: PowerVault Select Support Data to collect support data from the device.
Software: HIT Kit/VSM for VMware Select Advanced Logs to collect logs from the device.
Solution: Nutanix Select Logs to collect logs from the device.
Virtual Machine Select System Logs to collect logs from the device.
Device Identification Information Settings
Include device identification details in the information
that is sent to Dell
Select this option to allow sending identity information to Dell
EMC.
NOTE: If you clear this option, settings for the collection
of logs and diagnostic data under Collection Data
Settings are automatically disabled.
Maintenance Mode
Temporarily suspend case generation activity (e.g., for
purposes of downtime, external troubleshooting, etc.)
Select this option to set all devices to maintenance mode.
While in maintenance mode, no new support cases are
opened.
Contact Information
The Contact Information page enables you to view and edit the primary and secondary contact information. The following
table provides information about the items that are displayed in the Contact Information page.
At the top of the Contact Information page, the navigation trail is displayed.
NOTE: It is mandatory to provide information for all fields, except the alternate phone number.
Table 77. Contact Information
Field Description
Company name The name of your company.
Primary Select this option to view or edit the primary contact
information.
Secondary Select this option to view or edit the secondary contact
information.
First name The first name of the primary or secondary contact.
Last name The last name of the primary or secondary contact.
Phone number The phone number of the primary or secondary contact.
Alternate phone number The alternate phone number of the primary or secondary
contact.
Email address The email address of the primary or secondary contact.
202 SupportAssist Enterprise user interface