Manualshelf

Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise Application 2.x
191192193194195196197198199200
Table Of Contents
○ SupportAssist Enterprise
○ Remote Collector
● Adapter
Collection overview pane
The collection overview pane displays the details of a collection and enables you to view or download the collected system
information. This pane is displayed when you select a collection that is listed in the Collections page.
The following table describes the information displayed in the collection overview pane.
Table 65. Collection overview pane
Field Description
Name The name assigned of the collection.
Upload status The status of the collection upload.
Date The date and time when the collection was started.
IP Address / Host name The IP address of host name of the device.
Service Tag A unique, alphanumeric identifier that allows Dell EMC to
individually recognize each device.
Collection status The status of the collection from the device.
View Collection (for server collections only) Click to open a collection from a server in the
Configuration Viewer.
NOTE: After you upgrade to SupportAssist Enterprise
version 2.0.60, you cannot view a collection performed
before the upgrade.
Download Collection (for collections from all other device
types and multiple device collections)
Click to download the collection as a .zip file.
NOTE: The View Collection or Download Collection option is disabled if the collection was performed by a Remote
Collector.
Analytics Collections
The analytics collections that are performed on a specific day of a week are consolidated and displayed on the Analytics
Collections page. The page displays only the collections that were performed during the last 90 days. After 90 days, the
collections are automatically purged. For information about analytics collections, see Analytics collections overview.
NOTE:
The Analytics Collections page is enabled only if you have registered SupportAssist Enterprise. If you have not
registered SupportAssist Enterprise, a link to register SupportAssist Enterprise is displayed.
The following table describes the information that is displayed on the Analytics Collections page:
Table 66. Analytics Collections
Column Description
Collection Date The date when the collection was initiated.
Collection Host The IP address or hostname of the collection host.
Collection Status The status of the collection performed. The possible statuses
are:
● OK—The collection was successfully performed.
● Failed—The collection was unsuccessful. Click the status
to view the error code and the reason for failure.
File Download Click the link to download the collection to your system.
192 SupportAssist Enterprise user interface