Manualshelf

Users Guide

ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise Application 2.x
171172173174175176177178179180
Table Of Contents
Table 39. Cases page
Column name Description
Service Contract The Dell EMC service contract level under which the device is covered. The Service Contract
column may display:
● Unknown—SupportAssist Enterprise cannot determine the service contract.
● Invalid Service Tag—The Service Tag of the device is invalid.
● No Service Contract—This device is not covered under a Dell EMC service contract.
● Expired Service Contract—The service contract of the device has expired.
● Basic Support—The device is covered under a Dell EMC Basic Hardware service contract.
● ProSupport—The device is covered under a Dell EMC ProSupport service contract.
● ProSupport Plus—The device is covered under a Dell EMC ProSupport Plus service contract.
● ProSupport Flex for Data Center—The device is covered under a ProSupport Flex for Data
Center service contract.
● ProSupport One for Data Center Or ProSupport Flex for Data Center—The device is
covered under a ProSupport One for Data Center Or ProSupport Flex for Data Center service
contract.
Service Tag A unique, alphanumeric identifier that allows Dell EMC to individually recognize each Dell EMC
device.
Source Source from which the support case was created, for example, TechDirect, SupportAssist, and so
on.
NOTE: When you check for support cases of a specific device, the support cases of that device are displayed at the top of
the Cases page with a blue border for the appropriate rows. See Checking for support cases.
You can choose to refine the displayed devices based on the device type, case status, service contract type, case source, or
other criteria. The following are the available options for refining the displayed data:
● Device Type
○ Server
○ Storage
○ Networking
○ Chassis
● Case Status
○ Open
○ Submitted
○ In Progress
○ Suspended
○ Requested for Closure
● Service Contract
○ Basic
○ ProSupport
○ ProSupport Plus
○ ProSupport Flex for Data Center
○ ProSupport One for Data Center Or ProSupport Flex for Data Center
● Source Type
○ Email
○ Phone
○ Chat
○ SupportAssist
○ Help Desk
○ TechDirect
○ Others
SupportAssist Enterprise user interface
171