Users Guide

Table 38. Site Health
Field Description
Sitewide Inventory Validations Displays the site-wide inventory validation results.
Network Connectivity Displays the status of SupportAssist Enterprise connectivity
to the dependent network resources.
Extensions Tree View Displays the adapter and remote collectors that have been
set up in SupportAssist Enterprise.
Cases page
The Cases page displays the support cases that are present for your devices that you have added in SupportAssist Enterprise.
For devices with a ProSupport, ProSupport Plus, ProSupport Flex for Data Center, or ProSupport One for Data Center service
contract, the Cases page displays the case status irrespective of the case creation method. By default, the displayed support
cases are grouped under their respective device name or device IP address. The last refreshed date and time that is displayed in
the group header indicates when the case information was last retrieved from Dell EMC.
The following options available at the top of the cases page are:
The following table describes the support case information for your Dell EMC devices that are monitored by SupportAssist
Enterprise, as displayed in the Cases page.
Table 39. Cases page
Column name Description
Check box Use to select a support case for performing case management actions.
NOTE: The check box is displayed only for cases that were automatically created by
SupportAssist Enterprise.
Name/IP Address The name, host name, or IP address depending on the information you have provided for the device.
The device name is displayed as a link that you can click to open the Devices page.
Number The numeric identifier that is assigned to the support case.
Status The current state of the support case. The status of a support case may be:
● Submitted—SupportAssist Enterprise has submitted the support case.
● Open—Technical Support has opened the submitted support case.
● In Progress—Technical Support is working on the support case.
● Customer Deferred—Technical Support has deferred the support case at the customer’s
request.
● Reopened—The support case was previously closed, and has been reopened.
● Suspended—Technical Support has suspended activities that are related to the support case
for 24 hours based on your request.
● Closure Requested—You have requested Technical Support to close the support case.
●
Closed—The support case is closed.
● Not Applicable—An issue was detected by SupportAssist Enterprise, but a support case was
not created because the device has either an expired warranty or Basic Hardware warranty.
● Unavailable—The support case status could not be retrieved from Dell EMC.
● Unknown—SupportAssist Enterprise is unable to determine the status of the support case.
Title The support case name, which identifies:
● Support case generation method
● Device model
● Device operating system
● Alert ID, if available
● Alert description, if available
● Warranty status
● Resolution description
Date Opened The date and time when the support case was opened.
170 SupportAssist Enterprise user interface