Users Guide

Table Of Contents
You can also access and view the system information that is collected by SupportAssist Enterprise. For information about
viewing the collected system information, see View a collection from the Devices page.
By default, SupportAssist Enterprise collects system information from all devices, irrespective of the service contract of the
devices, and sends the system information securely to Dell EMC. If the devices inventoried in SupportAssist Enterprise are also
managed by SupportAssist plug-in in OpenManage Enterprise, SupportAssist Enterprise does not collect the system information
from the devices.
System information is collected from one device at a time based on the predefined collection start day and time that is specified
in the Preferences page.
NOTE: If the security policy of your company restricts sending some of the collected system information outside of your
company network, you can configure SupportAssist Enterprise to exclude the collection of certain system information
from your devices. For information about excluding the collection of certain system information, see Enable or disable the
collection of identity information and Enable or disable the collection of system information.
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