Support Matrix

● Edit an account credential.
● Assign a credential profile.
● Edit a credential profile.
● Perform periodic validation of device credentials.
Minimum requirements for setting up a Remote
Collector
The following sections describe the minimum hardware and networking requirements for setting up a Remote Collector in
SupportAssist Enterprise.
Hardware requirements
The following table provides a summary of the minimum hardware requirements on the server where the Remote Collector is set
up:
Table 33. Hardware requirements
Devices Monitoring Collecting System
Information
Processor Installed
memory
(RAM)
Hard drive
(free space)
1 No Yes 1 core 4 GB 1 GB
20 Yes Yes 2 cores 4 GB 4 GB
Up to 100 Yes Yes 4 cores 8 GB 12 GB
Up to 300 Yes Yes 4 cores 8 GB 32 GB
Up to 1000 Yes Yes 8 cores 8 GB 60 GB
Up to 4000 Yes Yes 8 cores 16 GB 90 GB
Network requirements
The following are the network requirements of the server where the Remote Collector is set up:
● Internet connection—standard 1 GbE network or faster.
● The server where the Remote Collector is set up must be able to communicate with the SupportAssist server hosted by Dell
over HTTPS protocol.
● The Remote Collector must be able to connect to https://is.us.dell.com/*, the file upload server, and related services.
For more information about network bandwidth requirements for collecting system information from devices, network ports that
are required for discovering devices and collecting system information and for uploading the collected system information, see
Network requirements for installing and using SupportAssist.
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Minimum requirements for installing and using SupportAssist Enterprise