Reference Guide

SupportAssist Enterprise
94 REST API Guide – SupportAssist Enterprise
B Frequently asked questions
Question 1: How to add a device?
To add a device:
1. Create a credential account. For details see, see Create Account Credentials.
A credential account will be created and the details of the account will be present in the response body.
2. Note the credential account id from the response body and add a device. For details, see Add device.
An operation id will be present in the response body.
3. Use the operation id and check the status of the device discovery. For details, see Retrieve Job status.
After device discovery is complete, you can note the device id and use it to perform the following:
• Enabling or disabling maintenance mode
• Starting a collection
• Assigning a Credential Profile
• Editing or deleting a device.
Question 2: How to start a collection?
To start a collection:
1. Retrieve the devices. For details see Retrieve devices.
2. Note the list of device ids from the response body.
3. Start the collection. For details, see Collection.
Question 3: For which device types is deep discovery not supported?
Deep discovery is not supported for the following device types:
• Storage Center (SC) / Compellent
• Fluid File System (Fluid FS)
• Software
• Virtual Machine
• iDRAC
Question 4: How to edit the credentials of a device?
To edit the credentials of a device:
1. Retrieve the devices. For details see Retrieve devices.
2. Note the list of device ids from the response body.
3. Edit the credentials of the device. For details, see Edit device details.
Question 5: Which are the devices that will be backed up in the export api?
The export API will back up the following devices:
• All devices discovered in SupportAssist Enterprise, without an adapter.
• All devices from which SupportAssist Enterprise can collect system information.
Question 6: For which devices is configuring SNMP settings supported?
Configuring SNMP settings is supported for Server / Hypervisor and iDRAC.
Question 7: For which devices is enabling monitoring not supported during device discovery?
Enabling monitoring is not supported for the following devices:
• Storage Center (SC) / Compellent