Reference Guide

SupportAssist Enterprise
91 REST API Guide – SupportAssist Enterprise
Error
code
Error message
Possible Resolution
6000_11
System Event Log could not be cleared
from device {0} because of a technical
error.
Retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
6000_12
System Event Log could not be cleared
from device {0} because of a technical
error.
Retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
6000_13
System Event Log could not be cleared
from device {0} because of a technical
error.
Retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
6000_14
System Event Log could not be cleared
from device {0} because of a technical
error.
Retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
6000_15
SupportAssist Enterprise is unable to
collect system information from the device
{0} because the credentials of the device
are either incorrect or do not have the
required privileges.
Perform the following and retry the operation: 1.
Make sure that SupportAssist Enterprise is
updated with the correct user name and
password of the device. 2. Make sure that the
user account has administrative privileges on the
device.
6000_16
System Event Log could not be cleared
from device {0} because of an unknown
error.
Retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
6000_17
System Event Log could not be cleared
from device {0} because the device does
not support this operation.
Retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
6000_18
System Event Log could not be cleared
from device {0} because an attempt to
connect to the device is unsuccessful.
Make sure that SSH service is running on the
device and retry the operation.
6000_19
SupportAssist Enterprise is unable to
collect system information from the device
{0} because the credentials of the device
are either incorrect or do not have the
required privileges.
Perform the following and retry the operation: 1.
Make sure that SupportAssist Enterprise is
updated with the correct user name and
password of the device. 2. Make sure that the
user account has administrative privileges on the
device.
6000_20
System Event Log could not be cleared
from device {0} because an attempt to
connect to the device is unsuccessful.
Make sure that SSH service is running on the
device and retry the operation.
6000_21
SupportAssist Enterprise is unable to
collect system information from the device
{0} because the credentials of the device
are either incorrect or do not have the
required privileges.
Perform the following and retry the operation: 1.
Make sure that SupportAssist Enterprise is
updated with the correct user name and
password of the device. 2. Make sure that the
user account has administrative privileges on the
device.
6000_22
System Event Log could not be cleared
from device {0} because an attempt to
connect to the device is unsuccessful.
Make sure that the firewall allows SSH
communication and retry the operation.