Reference Guide

SupportAssist Enterprise
90 REST API Guide – SupportAssist Enterprise
Error
code
Error message
Possible Resolution
Enterprise Support Matrix at
Dell.com/serviceabilitytools. If the problem
persists, contact your SupportAssist Enterprise
administrator for assistance.
3000_62
The time allowed for OMSA installation has
expired.
Manually install the supported version of OMSA.
To identify the supported version of OMSA, see
the SupportAssist Enterprise Support Matrix at
Dell.com/serviceabilitytools. If the problem
persists, contact your SupportAssist Enterprise
administrator for assistance.
6000_01
System Event Log could not be cleared
from device {0} because of a technical
error.
Retry the operation, if possible or contact your
SupportAssist Enterprise administrator for
assistance.
6000_02
System Event Log could not be cleared
from device {0} because the device is not
reachable.
Make sure that the device is reachable from the
server running SupportAssist Enterprise and
retry the operation.
6000_03
System Event Log could not be cleared
from device {0} because the host name of
the device could not be resolved to an IP
address.
If the device is a member of a domain, make
sure that the host name of the device is added in
the DNS server and retry the operation.
6000_04
System Event Log could not be cleared
from device {0} because of an internal
error.
Retry the operation, if possible.
6000_05
System Event Log could not be cleared
from device {0} because of an internal
error.
Retry the operation, if possible.
6000_06
System Event Log could not be cleared
from device {0} because an attempt to
connect to the device is unsuccessful.
Make sure that WMI service is running on the
device and retry the operation.
6000_07
SupportAssist Enterprise is unable to
collect system information from the device
{0} because the credentials of the device
are either incorrect or do not have the
required privileges.
Perform the following and retry the operation: 1.
Make sure that SupportAssist Enterprise is
updated with the correct user name and
password of the device. 2. Make sure that the
user account has administrative privileges on the
device.
6000_08
System Event Log could not be cleared
from device {0} because an attempt to
connect to the device is unsuccessful.
Make sure that WMI service is running on the
device and retry the operation.
6000_09
System Event Log could not be cleared
from device {0} because an attempt to
connect to the device is unsuccessful.
Make sure that the firewall allows WMI
communication and retry the operation.
6000_10
SupportAssist Enterprise is unable to
collect system information from the device
{0} because the credentials of the device do
not have the required privileges.
Make sure that the user account has
administrative privileges on the device and retry
the operation.