Reference Guide

SupportAssist Enterprise
78 REST API Guide – SupportAssist Enterprise
Error
code
Error message
Possible Resolution
SA-0175
The hostname/IP address {0} that you have
entered is a Web-Scale Cluster VM IP
address. It is recommended that you add
the device by using the host name/IP
address {1} of the Web-Scale Cluster.
Ensure that you add the device with the host
name/IP address of Web-Scale Cluster.
SA-0165
SupportAssist Enterprise is unable to add
the device {0} because an attempt to
connect to the device was unsuccessful.
Perform the following and retry the operation: 1.
Ensure that the FTP port is open. 2. Enter the
correct device credentials. 3.If the problem
persists, contact your SupportAssist Enterprise
administrator for assistance.
SA-1005
SupportAssist Enterprise is unable to edit
the credentials of the device {0} because an
attempt to connect to the device is
unsuccessful.
Make sure that both the system running
SupportAssist Enterprise and the device are
connected to the network, and retry the
operation.
SA-1010
SupportAssist Enterprise is unable to edit
the credentials of the device {0} because of
an unexpected error.
Verify the following and then retry editing the
device credentials: 1. Ensure that the required
services are running on the device. For
information on the required services, see the
SupportAssist Enterprise User's Guide at
dell.com/serviceabilitytools. 2. Make sure that
the entered credentials have administrator/root
privileges.
SA-1015
SupportAssist Enterprise is unable to edit
the credentials of the device {0} because
the user name or password is incorrect.
Verify the user name and password, and ensure
that the user account has administrator/root
privileges. If the problem persists, contact your
SupportAssist Enterprise administrator for
assistance.
SA-1020
Enable Password is required for edit
credentials
SA-1025
SupportAssist Enterprise is unable to edit
the credentials of the device {0} because
the entered Display Name it is already in
use by another device.
Enter any other another Display Name, and then
retry editing the device credentials.
SA-1030
SupportAssist Enterprise is unable to edit
the device credentials because the entered
credentials do not have superuser rights.
Enter the credentials that have superuser rights,
and then retry editing the device credentials.
SA-1035
SupportAssist Enterprise is unable to
update the device credentials because a
required service is disabled on the device.
Make sure that the required service is running on
the device, and then retry editing the device
credentials. For information on the required
service, see the SupportAssist Enterprise User’s
Guide at Dell.com/serviceabilitytools.
SA-1040
SupportAssist Enterprise is unable to edit
the credentials of the device {0} because
the SSL encryption level of the device is set
to 256 bit or higher.
For troubleshooting steps, see "Unable to edit
device credentials" in the SupportAssist
Enterprise User’s Guide at
Dell.com/serviceabilitytools.
SA-1045
SupportAssist Enterprise is unable to edit
the credentials of the device {0} because an
Perform the following and retry the operation: 1.
Ensure that the FTP port is open. 2. Enter the