Reference Guide

SupportAssist Enterprise
77 REST API Guide – SupportAssist Enterprise
Error
code
Error message
Possible Resolution
SA-0125
SupportAssist Enterprise is unable to add
the device {0} because a response was not
received within the predefined time limit.
Retry the operation, if possible. For additional
troubleshooting information, see the
SupportAssist Enterprise User's Guide at
dell.com/serviceabilitytools.
SA-0130
SupportAssist Enterprise is unable to add
the device {0} because the SSL encryption
level of the device is set to 256 bit or
higher.
For troubleshooting steps, see "Unable to add
device" in the SupportAssist Enterprise User's
Guide at dell.com/serviceabilitytools.
SA-0131
Invalid device type
SA-0132
Invalid device subtype
SA-0133
Invalid device family
SA-0135
SupportAssist Enterprise is unable to add
the device {0} because the device type that
you selected is incorrect.
Ensure that you select the correct device type
and try again.
SA-0136
SupportAssist Enterprise is unable to add
the device {0} because the device sub type
that you selected is incorrect.
Ensure that you select the correct device sub
type and try again.
SA-0140
SupportAssist Enterprise is unable to add
the device {0} because a connection to the
device was unsuccessful.
Perform the following and retry the operation: 1.
Ensure that the required ports are open on the
device. For information on the required ports,
see the SupportAssist Enterprise User's Guide at
dell.com/serviceabilitytools. 2. Ensure that you
have selected the correct device type. 3.Verify if
the device is supported by SupportAssist
Enterprise. For the list of supported device
models, see the SupportAssist Enterprise
Support Matrix at dell.com/serviceabilitytools.
SA-0145
Unable to add device. SupportAssist
Enterprise is unable to add the device {0}
because the device credentials are
incorrect, incomplete, or not provided.
Ensure that the device credentials are correct
and includes the required information.
SA-0150
Unable to add device. SupportAssist
Enterprise is unable to add the device {0}
because the device credentials are
incorrect, incomplete, or not provided.
Ensure that the device credentials are correct
and includes the required information.
SA-0155
SupportAssist Enterprise is unable to add
the device {0} because it is a Dell Peer
Storage/EqualLogic member IP address.
Retry adding the device again with the Dell Peer
Storage/EqualLogic group IP address.
SA-0160
The IP address that you have entered {0} is
a Dell Peer Storage/EqualLogic member IP
address. It is recommended that you add
the device by using the group IP address.
Ensure that you add the device with the Dell
Peer Storage/EqualLogic group IP address.
SA-0170
SupportAssist Enterprise is unable to add
the device {0} because you have entered
the host name/IP address of a Web-Scale
Cluster VM.
Ensure that you add the device with the host
name/IP address of Web-Scale Cluster.