Reference Guide

SupportAssist Enterprise
75 REST API Guide – SupportAssist Enterprise
Error
code
Error message
Possible Resolution
dell.com/serviceabilitytools. 2. Ensure that the
user account has administrator/root privileges.
SA-0020
SupportAssist Enterprise is unable to add
the device {0} because the device is
already added.
Ensure that the device is not added using
another IP address or Service Tag.
SA-0025
SupportAssist Enterprise is unable to add
the device {0} because of an unknown
error.
Verify the following and then retry adding the
device: 1. Ensure that the device is supported by
SupportAssist Enterprise. For the list of
supported device models, see the SupportAssist
Enterprise Support Matrix at
dell.com/serviceabilitytools. 2. Ensure that you
provide the correct device type and try again.
SA-0030
SupportAssist Enterprise is unable to add
the device {0} because the device
credentials are incorrect.
Perform the following and retry the operation: 1.
Enter the correct device credentials. 2. Ensure
that the user account has administrative
privileges. 3. If the problem persists, contact your
SupportAssist Enterprise administrator for
assistance.
SA-0035
SupportAssist Enterprise is unable to add
the device {0} because the enable
password is not provided.
Enter the enable password and retry the
operation, if possible.
SA-0040
SupportAssist Enterprise is unable to add
the device {0} because the Display Name
{1} is already in use by another device.
Retry adding the device with any other Display
Name, if possible.
SA-0045
Identification or cancellation for this device
is already in progress.
SA-0050
SupportAssist Enterprise is unable to add
the device {0} because of an unknown
error.
Verify if the device is supported by SupportAssist
Enterprise. For the list of supported device
models, see the SupportAssist Enterprise
Support Matrix at dell.com/serviceabilitytools.
SA-0055
SupportAssist Enterprise is unable to add
the device {0} because the device is not
supported.
For the list of supported device models, see the
SupportAssist Enterprise Support Matrix at
dell.com/serviceabilitytools.
SA-0060
SupportAssist Enterprise is unable to add
the device {0} because a required file has
either been deleted or moved.
Restart the Dell EMC SupportAssist Enterprise
service on the system running SupportAssist
Enterprise, and then retry the operation.
SA-0065
SupportAssist Enterprise is unable to add
the device {0} because the entered
credentials do not have superuser
privileges.
Enter the credentials that have superuser
privileges and retry the operation.
SA-0070
Installation of Dell OpenManage Server
Administrator (OMSA) is not supported on
this device.
SA-0075
SupportAssist Enterprise has detected that
Dell OpenManage Server Administrator
(OMSA) is not installed on the device.