Reference Guide

SupportAssist Enterprise
57 REST API Guide – SupportAssist Enterprise
Parameter
Description
Additional details
serviceContract
Service Contract. For the possible values,
see the JSON schema.
source
Source of the support request. For the
possible values, see the JSON schema.
The following is the JSON schema for the case object.
{
"type" : "object",
"id" : "Case",
"properties" : {
"id" : {
"type" : "string"
},
"title" : {
"type" : "string"
},
"status" : {
"type" : "string",
"enum" : ["Open", "Submitted", "InProgress", "Suspended", "ReqForClosure"]
},
"source" : {
"type" : "string",
"enum" : ["Email", "Chat", "Phone", "SupportAssist", "HelpDesk",
"TechDirect", "Others"]
},
"saDeviceId" : {
"type" : "string"
},
"deviceName" : {
"type" : "string"
},
"deviceType" : {
"type" : "string",
"enum" : ["Server", "Storage", "Networking", "Chassis"]
},
"serviceTag" : {
"type" : "string"
},
"caseCreationDate" : {
"type" : "integer",
"format" : "utc-millisec"
},
"entitlementType" : {
"type" : "string",
"enum" : ["BasicSupport", "ProSupport", "ProSupportPlus", "ProSupportFlex",
"ProSupportOneforDataCenter"]
},
"entitlementDescription" : {
"type" : "string"
}
}
}