Reference Guide

SupportAssist Enterprise
56 REST API Guide – SupportAssist Enterprise
}
}
}
}
}
}
Pagination and filtering parameters
Parameter
Description
Additional details
Pagination parameters
offset
Number of cases to be skipped.
This parameter is required.
limit
Total number of cases to be retrieved.
This parameter is optional;
The maximum limit is 40.
total
Total number of support cases that
matched the criteria.
This field will be reported by
SupportAssist Enterprise in the
filter response.
Filters collection for filter
operator
This parameter can be used to query data.
To filter the results by one value,
contains can be used, and in can be
used to filter by many values.
field
This parameter is used to filter by values.
For the possible values, see the JSON
schema.
value
This parameter is required if contains is
used.
values
This parameter is required if in is used.
Parameters used to filter by values
Parameter
Description
Additional details
serviceTag
Service Tag of the device.
number
Support request number.
title
Up to 50 characters of case title.
Special characters that are
allowed in the title include
underscore, colon, at, dot, dash.
status
Status of the support request. For the
possible values, see the JSON schema.
deviceName
Friendly name of device.
ipAddress
IP address or host name of the device.
deviceType
Device type. For the possible values, see
the JSON schema.