Reference Guide

SupportAssist Enterprise
11 REST API Guide – SupportAssist Enterprise
Response format (success – response code 200):
{
"authenticationToken":"<Authentication_Token>",
"refreshToken":"<Refresh_Token>"
}
Description of parameters returned in the response body
Parameter
Description
autheticationToken
Token used for authentication and authorization of the request.
refreshToken
Token required for generating the authentication token.
Note: The generated authentication token expires automatically after 30 minutes. To continue your session, you
can refresh the authentication token. A refresh token is valid for up to 24 hours.
2.2.2 Refreshing the authentication token
The following resource URI is used to refresh the authentication token:
https://<BASE_URI>/SupportAssist/api/v1/auth/authToken
Method: GET
Headers:
Authorization: Bearer <Refresh_Token>
Request body: None required
Response format (success – response code 200):
{
"authenticationToken":"<Authentication_Token>",
}
Parameter returned in the response body
Parameter
Description
autheticationToken
The refreshed authentication token used for authentication and
authorization of a request.