Users Guide

Clear the System Event Log
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 124 and Granting elevated or administrative privileges to users on page 126.
About this task
The System Event Log (SEL) or hardware log, also known as the Embedded System Management (ESM) log, reports potential
hardware problems in PowerEdge servers. You can use the Clear System Event Log option available in SupportAssist
Enterprise to clear the SEL in the following scenarios:
● An error message is displayed on a server even after the problem is resolved.
● An SEL full error message is displayed.
CAUTION: Clearing the SEL removes the event history of the server.
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Select the server where you want to clear the System Event Log.
NOTE: If OMSA is not installed on a device that you have added in SupportAssist Enterprise with the Device Type as
Server, the Clear System Event Log option is disabled.
The device overview pane is displayed at the right side of the Devices page.
3. From the Tasks list, select Clear System Event Log.
While the SEL is cleared from a device, the device displays a
Clearing System Event Log status in SupportAssist
Enterprise. After the SEL is cleared successfully, the device displays a System Event Log cleared status.
Automatic update
The types of SupportAssist Enterprise updates that are available is as follows:
● SupportAssist Enterprise application update — Upgrades the SupportAssist Enterprise application with additional
capability, protocol support, usability enhancements, and patches to fix existing issues. The application checks if any updates
are available, every Monday at 11 p.m. (date and time as on the server where SupportAssist Enterprise is installed).
● Policy files update — Defines SupportAssist Enterprise alert handling and case creation. By installing this update,
SupportAssist Enterprise will have optimized case management as per the latest Dell EMC definitions. The application checks
if any policy files updates are available, every Monday at 11:30 p.m. (date and time as on the server where SupportAssist
Enterprise is installed).
● Product support files update — Defines the Dell EMC devices and operating systems that are compatible with
SupportAssist Enterprise. By installing this update, SupportAssist Enterprise will be able to connect to, and collect system
information from more device models. The application checks if any product support files updates are available, every
Monday at 11:30 p.m. (date and time as on the server where SupportAssist Enterprise is installed).
● Adapter upgrade — Enables support for more and newer versions of the OpenManage Essentials, System Center
Operations Manager, or OpenManage Enterprise adapter. By upgrading the adapter, SupportAssist Enterprise can add and
inventory more device types and device models from the systems management console. The application checks if any
adapter upgrade updates are available, every Monday at 11:30 p.m. (date and time as on the server where SupportAssist
Enterprise is installed).
NOTE: The adapter will be updated only if the update option is available.
By default, automatic update is enabled for the SupportAssist Enterprise application, policy files, product support files, and the
adapter. This ensures that SupportAssist Enterprise is automatically updated whenever an update is available. You can choose to
enable or disable the automatic update of a specific component based on your preference. For instructions to enable or disable
automatic updates, see Enable or disable automatic updates.
Maintaining SupportAssist Enterprise capability
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