Users Guide

NOTE: If you do not wish to set up parts replacement preferences, the shipment of Dell EMC server replacement parts
could be delayed.
3. To copy the contact information that you have provided on the Group and Contact Information page, click the
appropriate link.
4. In the Primary Shipping Contact section, perform the following:
NOTE: If you choose to use the already entered contact information, the first name, last name, phone number, and
email address fields are populated with the contact information.
a. Select the preferred contact hours during which Dell EMC can contact you, if necessary.
b. Select the time zone and type your shipping address in the appropriate fields.
c. Type any specific dispatch related information in the Dispatch notes section.
NOTE: If a device is moved to a different location, ensure that the dispatch preferences and shipping information
are updated.
5. If you want an onsite technician to replace the dispatched hardware component, select I want a technician to replace my
parts onsite (if included in my service plan).
6. In the Secondary Shipping Contact section, type the first name, last name, phone number, and email address of the
secondary contact, in the appropriate fields.
NOTE: Contact details of the primary and secondary contact must be unique.
7. For Brazil only: Type the CNPJ and IE numbers.
8. Click Apply.
Integrate SupportAssist Enterprise with your
TechDirect account
About this task
You can integrate SupportAssist Enterprise with specific TechDirect accounts, based on your preference.
Steps
1. Go to Settings > TechDirect Login.
The TechDirect Integration page is displayed.
2. Click Switch Account.
The TechDirect Sign In page is displayed in a new web browser window.
3. Type the TechDirect username and password in the appropriate fields, and then click Sign In.
The One-Time Password (OTP) is displayed.
4. In the TechDirect Integration page, enter the OTP in the appropriate field, and then click Apply.
The user name of the integrated TechDirect account is displayed on the page.
5. In the TechDirect portal, log in to TechDirect by using the TechDirect username and password.
The TechDirect Dashboard is displayed.
6. From the Services menu, click SupportAssist, and then in the SupportAssist Services page, click the Assets tab.
7. Click Manage Assets.
Results
SupportAssist Enterprise is integrated with the TechDirect account. Also, after synchronization of the account is complete, the
asset and alert information is displayed in the Manage Assets page in TechDirect. This synchronization operation may take up
to 4 hours.
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Maintaining SupportAssist Enterprise capability