Users Guide

Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. Select the device where you want to configure the SNMP settings.
NOTE: If SupportAssist Enterprise does not support the configuration of SNMP on the device that you have selected,
the Configure SNMP option is disabled.
The device overview pane is displayed at the right side of the Devices page.
3. From the Tasks list, select Configure SNMP.
The Status column on the Devices page displays the status of the SNMP configuration.
View and update the contact information
You can update the primary contact details and also provide secondary contact information. If the primary contact is unavailable,
Dell EMC will contact your company through the secondary contact. If both the primary and secondary contacts are configured
with valid email addresses, both receive SupportAssist Enterprise emails.
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See SupportAssist Enterprise user
groups on page 124 and Granting elevated or administrative privileges to users on page 126.
Steps
1. Go to Settings > Contact Information.
The Contact Information page is displayed.
2. Select the type of contact:
● Primary
● Secondary
3. In the contact details section:
a. Type or edit the first name, last name, phone number, alternate phone number, and email address.
b. Select the preferred contact method.
c. Select the preferred contact hours.
d. Select the time zone.
4. Click Apply.
View and update parts dispatch information
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users on page 126.
About this task
Entering your dispatch preferences and shipping information enables Dell EMC to dispatch of a replacement hardware
component to you. You can enter your dispatch preferences and shipping information during registration or later.
NOTE:
Parts dispatch is supported only for systems that have an active ProSupport, ProSupport Plus, ProSupport One, or
ProSupport Flex service entitlement.
Steps
1. Go to Settings > Contact Information.
The Contact Information page is displayed.
2. In the Parts Replacement Preferences for Dell Servers section, select I want Dell server replacement parts shipped
automatically.
Maintaining SupportAssist Enterprise capability
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