Users Guide

NOTE: For Storage PS Series devices, only the Storage PS Series management group is added through the adapter. The
Storage PS Series members are not added through the adapter.
To add devices that are placed in the Staging group:
1. In the Refine by pane, expand Groups and select Staging. You can also select the adapter under Devices Added in the
Refine by pane to view devices that are inventoried by an adapter. If necessary, use the Search by option to filter the
displayed list of devices.
2. Perform one of the following:
● Select the devices and assign a credential profile that contains the credentials of the selected devices.
● Select a device and click Edit to assign a Credential Account.
3. Repeat step 2 until you have assigned the correct credential profile or account credentials to all devices.
NOTE: When the OpenManage Enterprise services are suspended and resumed, the OpenManage Enterprise adapter will
only retrieve alerts that have occurred in the last 12 hours for devices that are added in SupportAssist Enterprise through
the OpenManage Enterprise adapter.
NOTE: After synchronization of the OpenManage Enterprise adapter, some of the iDRACs may not be displayed in
SupportAssist Enterprise. This may occur if the iDRAC version cannot be retrieved from OpenManage Enterprise.
View the adapter overview pane
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
About this task
You can view details of an adapter such as the adapter type, operating system type, managed devices, staging devices, version,
and the last inventory date and time in the adapter overview pane.
Steps
1. Go to Extensions > Manage Adapters.
The Adapters page is displayed.
2. Select an adapter.
The adapter overview pane is displayed.
View devices inventoried by the adapter
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users on page 126.
Steps
1. Go to Devices > View Devices.
The Devices page is displayed.
2. In the Refine By pane, under Devices Added, click + to expand the adapter list, and then select the adapter.
The devices that are inventoried by the adapter are displayed.
Synchronize adapter
Prerequisites
You must be logged in to SupportAssist Enterprise with elevated or administrative privileges. See Granting elevated or
administrative privileges to users.
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Using Extensions