Users Guide

NOTE: One System Center Operations Manager adapter can only inventory and add devices from a single System Center
Operations Manager instance.
NOTE: The System Center Operations Manager adapter only inventories PowerEdge servers, iDRAC, and OEM devices that
are supported by SupportAssist Enterprise. For the list of supported PowerEdge servers, see the SupportAssist Enterprise
version 2.0.60 Support Matrix at https://www.dell.com/serviceabilitytools.
Steps
1. Go to Extensions > Manage Adapters.
The Adapters page is displayed.
2. Click Set Up Adapter.
The Set Up Adapter window is displayed.
3. From the Adapter type list, select System Center Operations Manager.
4. Optionally, type a name for the adapter in the appropriate field.
The name you enter is used to represent the adapter in SupportAssist Enterprise. If you do not enter a name, the host name
or IP address that you have entered is used to represent the adapter.
5. If you are setting up the adapter on the management group:
a. Type the hostname or IP address of the management group.
b. Type the user name and password in the appropriate fields.
NOTE: The password must not exceed 50 characters.
6. If you are setting up the adapter on a Remote Console (RC), select Establish a remote connection with the
management group, and perform the following:
a. Type the hostname or IP address of the management group.
b. Type the user name and password in the appropriate fields.
c. Type the hostname or IP address of the Remote Console.
d. Type the user name and password in the appropriate fields.
NOTE:
If you change the credentials of the system running the Management Group or Remote Console because of the
security policy requirements of your company or for other reasons, ensure that you also update the adapter credentials
in SupportAssist Enterprise. It is recommended that you create a service account with credentials that do not expire,
and enter the service account credentials in SupportAssist Enterprise.
7. From the Credential profile list, select a credential profile that contains the account credentials for the device types that
will be inventoried by the adapter.
NOTE:
If a device inventoried by the adapter has different account credentials, you can manually reassign the correct
account credentials for the device. See Reassign Account Credentials on page 86.
8. From the Update device inventory list, select the desired frequency for inventorying devices through the adapter.
9. Click OK.
The Adapter Details overview pane is displayed and devices that are managed by System Center Operations Manager are
inventoried in SupportAssist Enterprise.
NOTE: If the adapter is not added successfully, you may have to delete the adapter and set it up again.
NOTE: While assigning a credential profile, SupportAssist Enterprise performs additional classification tasks in the
background for each device. Therefore, assigning credential profiles may be prolonged depending on the device types,
number of devices, and your network bandwidth. For more information about the approximate time that is taken to
assign credential profiles, see Approximate time required to assign Credential Profile on page 72.
Next steps
If the credential profile that you selected contains the correct credentials for the inventoried devices, the devices are added to
the Default group. Devices for which the credentials are either not correct or not available are moved to the Staging group.
NOTE: By default, monitoring is enabled for devices that are added successfully through the adapter.
NOTE: The automated support capabilities of SupportAssist Enterprise are not available for devices that are placed in the
Staging group.
Using Extensions 67