Users Guide

6. From the Account Credentials list, select an account credential that you want to assign to the device. To create an
account credentials, select Create New Account and click Create. To enter the account details, follow steps 3 to 6 in Add
Account Credentials on page 85.
7. If you want SupportAssist Enterprise to monitor hardware issues that may occur on the device, select the Enable
Monitoring and Configure SNMP Settings options.
NOTE: If the registration is completed, by default, the Enable Monitoring and Configure SNMP Settings options are
selected. If the registration is not completed, when you select the Enable Monitoring option, you are requested to
complete the registration. To continue, you can either clear the Enable Monitoring option or click Register to open
the registration wizard.
For SupportAssist Enterprise to monitor hardware issues that may occur on the device, the device must be configured to
forward SNMP traps (alerts) to the server where SupportAssist Enterprise is installed. To help you meet this requirement,
SupportAssist Enterprise can configure SNMP trap (alert) forwarding automatically. To allow SupportAssist Enterprise to
automatically configure the device to forward alerts, ensure that the Configure SNMP Settings option is selected. A task
to configure alert forwarding is initiated after the device is added successfully to the device inventory.
NOTE: If you prefer to configure alert forwarding manually, clear the Configure SNMP Settings option.
NOTE: You can configure the SNMP trap on iDRAC by using the SNMPv2 protocol only.
8. Click Next.
The Discovering Device page is displayed until SupportAssist Enterprise identifies the device.
If the device is discovered successfully, the Assign Device Group (Optional) page is displayed. Otherwise, an appropriate
error message is displayed.
9. Optionally, from the Assign Other Group list, select a device group to which you want to assign the device.
If you do not select a device group, the device is assigned to the Default device group. For information on the Default
device group, see Predefined device groups.
10. Click Finish.
NOTE: If you have selected the Configure SNMP Settings option, device addition may take some time.
The device is added to the device inventory, and the Summary page is displayed.
11. Click OK to close the Add Single Device wizard.
CAUTION:
If the SNMP settings of the device are not configured to forward alerts to the server where
SupportAssist Enterprise is installed, SupportAssist Enterprise cannot monitor hardware issues that may
occur on the device.
The device is added to the device inventory with an appropriate status. When SupportAssist Enterprise is configuring the
SNMP settings, the device displays a
Configuring SNMP status. After the configuration of SNMP settings is
completed, the device status changes to Success. If an issue occurs during the configuration of SNMP, the device
displays an appropriate status in the Devices page.
NOTE: If the device displays an error status, click the error link to view the description of the issue and the
possible resolution steps. To retry the SNMP configuration, you can use the Tasks list available on the device overview
pane.
Next steps
(Optional) You can also add the server in SupportAssist Enterprise by using the operating system details. In this scenario,
SupportAssist Enterprise automatically correlates the alerts and collection of system information from both the operating
system and the iDRAC. For instructions to add the server, see Add a server or hypervisor on page 37. For more information
about how SupportAssist Enterprise correlates device information, see Device correlation on page 141.
If a message is displayed stating that the device is added to the Staging group:
1. Ensure that all prerequisites for adding the device are met.
2. Perform inventory validation on the device. See Start inventory validation manually on page 90.
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Adding devices