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ManualsBrandsDell ManualsAnalyticsSupportAssist Enterprise Application 2.x
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Table Of Contents
Table 83. Error code appendix (continued)
Error code Error message Possible resolution
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device_name because the
download of a certificate file could not be completed
successfully.
● Verify the firewall and network settings to make
sure that download of the certificate file is not
blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4165 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the download of a certificate file could not be
completed successfully.
● Verify the firewall and network settings to make
sure that download of the certificate file is not
blocked.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170 SupportAssist Enterprise is unable to collect system
information from the device device_name because
the credentials of the device are either incorrect or
do not have the required privileges.
● Make sure that SupportAssist Enterprise is
updated with the correct user name and password
of the device.
● Make sure that the user account has
administrator/root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4170
SA-4175
SupportAssist Enterprise is unable to collect system
information from the device_name because the
credentials of the device are either incorrect or do
not have the required privileges.
● Make sure that SupportAssist Enterprise is
updated with the correct user name and password
of the device.
● Make sure that the user account has administrator
or root privileges on the device.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4180 SupportAssist Enterprise is unable to collect system
information from the device_name because the
device is not supported.
For the list of supported device models, see the
SupportAssist Enterprise Version 2.0.60 Support
Matrix at https://www.dell.com/serviceabilitytools.
SA-4185 SupportAssist Enterprise is unable to collect system
information from the device_name because of an
attempt to connect to the device is unsuccessful.
● Make sure SupportAssist Enterprise is updated
with the credentials of a user account that has
root privileges. See Configuring sudo access for
SupportAssist Enterprise (Linux).
● To retry collecting the system information, select
the device and click Start Collection.
SA-4185 SupportAssist Enterprise is unable to collect system
information from the device device_name because of
an attempt to connect to the device is unsuccessful.
● Make sure SupportAssist Enterprise is updated
with the credentials of a user account that has
root privileges. For instructions to add a user
account to the root group, see the "Adding a user
to the root user group" section in the
SupportAssist Enterprise Version 2.0.60 User's
Guide at https://www.dell.com/serviceabilitytools.
● To retry collecting the system information, select
the device and click Start Collection.
SA-4190 SupportAssist Enterprise is unable to gather system
information from the device_name because the SSL
encryption level of the device is set to 256 bit or
higher.
For troubleshooting steps, see Unable to gather
system information.
SA-4500 SupportAssist Enterprise is unable to send the
collected system information from the device_name
because the receiving server hosted by Dell EMC is
unreachable.
● To retry collecting the system information, select
the device and click Start Collection.
Error code appendix 229