Users Guide

Table 83. Error code appendix (continued)
Error code Error message Possible resolution
● The server hosting the remote collector must be
reachable from the server where SupportAssist
Enterprise is installed.
● The Remote Collector services must be running on
the server hosting the Remote Collector.
SA-30415 SupportAssist Enterprise is unable to connect to the
Remote Collector Remote Collector_name because
of an internal error.
Update the credentials of the Remote Collector,
ensure that the Remote Collector application is
running, and then retry.
SA-30416 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the provided IP address range IP address_range
overlaps with the IP address range of same Remote
Collector.
Provide a mutually exclusive IP address range and
retry.
SA-30417 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the installer for Remote Collector could not be found
at the required location.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30418 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because a
connection could not be established with the remote
system.
Ensure the following and retry the operation:
● Ensure that the credentials are valid.
● Ensure that you have administrator privileges.
SA-30419 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector installer could not be copied to
the remote system.
Ensure that the remote system is reachable. Verify the
credentials of the remote system and then retry the
operation.
SA-30420 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector installation on the remote
system was unsuccessful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-30421 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector installation was not successful.
Ensure that the remote system is compatible with the
hardware and software requirements for setting up a
Remote Collector.
SA-30422 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the installation of the Remote Collector was
unsuccessful.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30423 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the Remote Collector configuration was unsuccessful.
Reinstall SupportAssist Enterprise and then retry the
operation.
SA-30424 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the remote system does not have sufficient free
hard-drive space.
Ensure that the remote system has at least 500 MB of
free hard-drive space.
SA-30425 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
SupportAssist Enterprise is already installed on the
remote system.
Uninstall SupportAssist Enterprise from the remote
system and then retry the operation.
SA-30426 SupportAssist Enterprise is unable to set up the
Remote Collector Remote Collector_name because
the IP address or hostname that has been provided is
of the local system.
Provide the correct IP address or hostname of a
remote system and retry the operation.
Error code appendix 225