Users Guide

Table 83. Error code appendix (continued)
Error code Error message Possible resolution
SA-20205 SupportAssist Enterprise is unable to set up the
adapter adapter_name because of an error during
validation.
Delete the adapter and then try setting up the adapter
again
SA-20210 SupportAssist Enterprise is unable to synchronize
devices through the adapter adapter_name.
Select the adapter and then perform a manual device
synchronization
SA-20215 SupportAssist Enterprise is unable to delete the
adapter adapter_name because the adapter is not
present on the system.
Not applicable.
SA-20404 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the adapter is not
available or not reachable.
Ensure that the adapter is available and details of the
adapter are correct and retry again.
SA-20550 SupportAssist Enterprise is unable to connect to
Adapter adapter_name because the adapter service
may not be running.
Ensure that the adapter service is running on the host.
SA-20605 SupportAssist Enterprise is unable to set up the
adapter because the hostname/IP address
hostname/IP address is either invalid or unreachable.
Ensure that the hostname/IP address is valid and
reachable, and then try setting up the adapter.
SA-20610 SupportAssist Enterprise is unable to set up the
adapter for the host hostname/IP address because
the credentials are incorrect.
Ensure that the credentials of the host are correct and
then try setting up the adapter.
SA-20615
SA-20620
SupportAssist Enterprise is unable to inventory
devices through the adapter because a connection
could not be established with the host/management
console.
Ensure the following and then retry the operation:
● The host running the management console must be
reachable.
● The credentials of the host must be valid and must
also have administrator rights.
● The systems management console services must
be running on the host.
SA-20620 Support Assist Enterprise is unable to update the
details of the host adapter_name, because a
connection could not be established between the
host and management console.
Verify the following and then retry the operation:
● The host running the management console must be
reachable.
● The credentials of the host must be valid and must
also have administrator rights.
● The adapter service must be running on the host.
SA-20625 SupportAssist Enterprise is unable to set up the
adapter on the host hostname/IP address because
the operating system is not supported.
For information on the operating systems that support
setting up the adapter_name, see the Online Help.
SA-20634
SA-20644
SA-20646
SA-20648
SA-20650
SA-20652
SA-20656
SA-20658
SA-20660
SupportAssist Enterprise is unable to set up the
adapter_name adapter on the host hostname/IP
address because it does not meet certain
requirements.
Ensure the following and then try setting up the
adapter:
● The host running the management console must be
reachable and must also have more than 500 MB
free hard-drive space.
● Port x must be open on the host.
● The systems management console must be
installed on the host.
● The systems management console services must
be running on the host.
SA-20654 SupportAssist Enterprise is unable to set up the
adapter_name adapter on the host hostname/IP
address because the services are not running.
Ensure that the systems management console
services are running on the host and then try setting
up the adapter.
222 Error code appendix