Users Guide

Table 83. Error code appendix (continued)
Error code Error message Possible resolution
SA-20045 SupportAssist Enterprise is unable to reach the
adapter adapter_name because the Management
Group credentials are incorrect or does not have
sufficient privileges.
Enter the correct Management Group credentials and
retry.
SA-20050
SA-20065
SA-20080
SA-20085
SupportAssist Enterprise is unable to reach the
adapter adapter_name because of an unknown error.
Not applicable.
SA-20070 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because the adapter
credentials are either incorrect or do not have the
required privileges.
Ensure the following and then retry:
● The adapter credentials must be correct.
● The adapter credentials must have administrator
privileges.
SA-20075 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because of an unknown error.
Ensure the following and then retry:
● If the credentials of the system where the adapter
is set up have changed, update the adapter
credentials in SupportAssist Enterprise.
● The adapter services must be running on the
system where the adapter is set up.
● OpenManage Essentials services must be running
on the system where the adapter is set up.
SA-20090 SupportAssist Enterprise is unable to connect to the
adapter adapter_name because the OpenManage
Essentials services are not running.
Ensure that OpenManage Essentials services are
running on the system where the adapter is setup and
then retry.
SA-20095 SupportAssist Enterprise is unable to set up the
adapter adapter_name because a connection could
not be established with the system.
Ensure the following and retry the operation:
● Ensure that the credentials are valid.
● Ensure that you have administrator privileges.
SA-20100 SupportAssist Enterprise is unable to set up the
adapter adapter_name because of low disk space on
the system.
Ensure that the remote system has sufficient free
hard-drive space required for installing the adapter
and retry the operation.
SA-20105 SupportAssist Enterprise is unable to copy installer
file to the system.
Ensure that the system is reachable and the installer
file is present at the required location.
SA-20110 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the installation of the
adapter could not be completed successfully.
Retry setting up the adapter.
SA-20115 SupportAssist Enterprise is unable to start the
adapter service on the system.
Ensure that the installation of the adapter is
successful and the configuration file has the correct
values.
SA-20120 SupportAssist Enterprise is unable to copy the
configuration file.
Ensure that the configuration file that is generated is
not empty and the system is reachable.
SA-20125 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the OpenManage
Essentials adapter is already installed on the system.
Ensure that the OpenManage Essentials adapter is not
installed on the system and then retry the operation.
SA-20130 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the status of the
required network port could not be verified.
Ensure that the system is running a Windows
operating system and the WMI port (135) is open on
the system.
SA-20135 SupportAssist Enterprise is unable to set up the
adapter adapter_name because the OpenManage
Essentials services are not running on the remote
system.
Ensure that OpenManage Essentials services are
running and retry the operation.
220 Error code appendix