Users Guide

Table 83. Error code appendix (continued)
Error code Error message Possible resolution
manually configure the SNMP settings. For
instructions to manually configure the SNMP settings,
Configuring the alert destination of an iDRAC by using
the web interface.
5000_10 SNMP settings of the device could not be configured
because the hostname/IP address of the system on
which SupportAssist Enterprise is installed was not
provided.
If you ran the script file to configure the SNMP
settings, make sure that you type the IP address of
the system on which SupportAssist Enterprise is
installed as an argument.
5000_11 SNMP settings of the device could not be configured
because the SNMP service is not installed on the
device.
Manually install the SNMP service on the device, and
then try to configure the SNMP settings through the
Tasks > Configure SNMP option on the device
overview pane.
5000_12 SNMP settings of the device could not be configured
because SupportAssist Enterprise does not support
the operating system running on the device.
For information on the operating systems supported
by SupportAssist Enterprise, see the SupportAssist
Enterprise Version 2.0.60 Support Matrix at
https://www.dell.com/serviceabilitytools.
5000_13 SNMP settings of the device could not be configured
because the SNMP service has not started.
Manually start the SNMP service on the device, and
then try to configure the SNMP settings through the
Tasks > Configure SNMP option.
5000_14 SNMP settings of the device could not be configured
because the WMI service is disabled.
Manually start the WMI service on the device, and
then try to configure the SNMP settings through the
Tasks > Configure SNMP option on the device
overview pane.
5000_15 SupportAssist Enterprise has configured the SNMP
settings successfully, but the automated test to
verify that the SNMP settings was unsuccessful.
To resolve the issue, verify the network settings and
make sure that the SNMP port (162) is open.
5000_2 SNMP settings of the device could not be configured
because the Integrated Dell Remote Access
Controller (iDRAC) does not have the required license
installed.
Make sure that iDRAC has an Enterprise or Express
license installed, and then try to configure the SNMP
settings through the Tasks > Configure SNMP
option.
5000_3 SNMP settings of the device could not be configured
because all configurable fields of the Integrated Dell
Remote Access Controller (iDRAC) are occupied.
You must manually configure the SNMP settings of
the device. For instructions to manually configure the
SNMP settings, see Configuring the alert destination
of an iDRAC by using the web interface.
5000_4 SNMP settings of the device could not be configured
because the credentials you have entered do not
have the required privileges.
Make sure that the credentials have either
Administrator or Operator privileges on the Integrated
Dell Remote Access Controller (iDRAC), and then try
to configure the SNMP settings through the Tasks >
Configure SNMP option on the device overview
pane.
5000_5 SNMP settings of the device could not be configured
because an attempt to connect to the Integrated Dell
Remote Access Controller (iDRAC) was unsuccessful.
Make sure that iDRAC is reachable from the system on
which SupportAssist Enterprise is installed, and then
try to configure the SNMP settings through the Tasks
> Configure SNMP option on the device overview
pane.
5000_6 SNMP settings of the device could not be configured
because the credentials you have entered are invalid.
Make sure that the credentials are valid, and then try
to configure the SNMP settings through the Tasks >
Configure SNMP option on the device overview
pane. If the problem persists, contact your system
administrator for assistance.
5000_7
5000_8
SNMP settings of the device could not be configured
because of an unexpected error.
You must manually configure the SNMP settings of
the device. For instructions to manually configure the
214 Error code appendix