Users Guide

Table 78. Contact Information (continued)
Field Description
Last name The last name of the primary contact who will be
responsible for receiving the dispatched part.
Phone number The phone number of the primary contact who will be
responsible for receiving the dispatched part.
Email address The email address of the primary contact who will be
responsible for receiving the dispatched part.
Preferred contact hours The preferred hours when Technical Support can contact
your primary or secondary contact in case of any issues
with the monitored devices.
Location Select the country or region.
Shipping address The address where a replacement component must be
dispatched.
City / Town
State / Province / Region
Zip / Postal code
Time Zone The time zone of the primary or secondary contact.
Dispatch Notes Type and specific dispatch related information.
I want a technician to replace my parts onsite (if included
in my service plan)
Select this option if you want an onsite technician to
replace the dispatched hardware component.
CNPJ
IE
For Brazil only: The CNPJ and IE number of your contact.
Secondary Shipping Contact
First name The first name of the secondary contact who will be
responsible for receiving the dispatched part.
Last name The last name of the secondary contact who will be
responsible for receiving the dispatched part.
Phone number The phone number of the secondary contact who will be
responsible for receiving the dispatched part.
Email address The email address of the secondary contact who will be
responsible for receiving the dispatched part.
TechDirect login
The TechDirect Integration page allows you to access reports and manage SupportAssist alerts in TechDirect. The following
table provides information about the items displayed in the TechDirect Integration page.
At the top of the TechDirect Integration page, the navigation trail is displayed.
Table 79. TechDirect Login
Field Description
Learn more about TechDirect Opens TechDirect in a new web browser window.
Sign In Click to sign in to TechDirect.
OTP The one-time password required to verify the TechDirect
account.
208 SupportAssist Enterprise user interface