Users Guide

Analytics Collections
The analytics collections that are performed on a specific day of a week are consolidated and displayed on the Analytics
Collections page. The page displays only the collections that were performed during the last 90 days. After 90 days, the
collections are automatically purged. For information about analytics collections, see Analytics collections overview on page 116.
NOTE: The Analytics Collections page is enabled only if you have registered SupportAssist Enterprise. If you have not
registered SupportAssist Enterprise, a link to register SupportAssist Enterprise is displayed.
The following table describes the information that is displayed on the Analytics Collections page:
Table 67. Analytics Collections
Column Description
Collection Date The date when the collection was initiated.
Collection Host The IP address or hostname of the collection host.
Collection Status The status of the collection performed. The possible statuses
are:
● OK—The collection was successfully performed.
● Failed—The collection was unsuccessful. Click the status
to view the error code and the reason for failure.
File Download Click the link to download the collection to your system.
Upload Status The upload status of the collection. The possible statuses are:
● Success—The collection was successfully uploaded to
Dell EMC backend.
● Failed—The collection could not be uploaded to the Dell
EMC backend. Click the status to view the error code and
the reason for failure.
Extensions
The extensions available in SupportAssist Enterprise enables you to extend the SupportAssist Enterprise capability to many
devices. You can use the extensions to inventory and add devices that are managed by a systems management console such as
OpenManage Essentials, Microsoft System Center Operations Manager, or OpenManage Enterprise.
Two types of extensions are available in SupportAssist Enterprise:
● Adapter — An application that acts as an interface between SupportAssist Enterprise and a systems management console.
● Remote Collector — A remote instance of SupportAssist Enterprise that collects and uploads system information from
devices within a specific IP address range.
Adapters
The adapter is an application that acts as an interface between SupportAssist Enterprise and systems management consoles.
The following table provides information about the options displayed in the Adapters tab.
Table 68. Adapters
Field Description
Set Up Adapter Click to set up an adapter.
Edit Click to edit the details of an adapter.
Delete Click to delete an adapter.
Check box Use to select an adapter that you have set up.
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