Users Guide

Table 41. Devices page (continued)
Column name Description
NOTE: If a hardware issue is detected on a device with a Dell EMC Basic Service
contract, the automated collection is initiated. However, a support case is not created for
that device.
○ For an automated periodic collection based on the default or configured collection schedule:
￭ Starting periodic collection
￭ Periodic collection in progress
￭ Sending periodic collection
NOTE: In some instances, when a collection is in progress (manual) on a device another
collection (periodic) may be initiated. In such scenarios, the collection status is displayed in
the following order of priority:
○ Manual collection
○ Support case collection
○ Periodic collection
● Maintenance mode—If the device is placed in maintenance mode, the maintenance mode icon
is displayed.
Model Model of the device, for example, PowerEdge M820.
Status The status of inventory validation. The status can be categorized as follows:
● Success—Inventory validation of the device is successfully complete.
● Failed—Inventory validation of the device is unsuccessful.
● In progress—Inventory validation of the device is in progress.
● No status—The inventory validation is yet to be initiated on the device.
You can choose to refine the displayed devices using the following filters:
● Device Type
● Need Attention
○ Staging—displays a status icon and a rollup count of number of devices that are present in the Staging group.
○ Inactive—displays a status icon and a rollup count of number of devices that are present in the Inactive group.
● Inventory Validation
○ Success—displays a status icon and the rollup count of number of devices that were validated successfully.
○ Failed—displays a status icon and the rollup count of number of devices that were not validated successfully.
● Groups
○ Default—displays all devices.
○ Staging—displays devices in the staging group.
○ Inactive—displays devices that are not reachable.
● Adapter
● Remote Collector
● Collection Host
● Devices Added
○ SupportAssist Enterprise
○ Adapters
● Device Management
○ Managed—displays devices that are monitored by SupportAssist Enterprise.
○ Not Managed—displays devices on which SupportAssist monitoring is disabled or not available.
○ Managed by plugin—displays devices that are managed by the OpenManage Enterprise SupportAssist plugin.
NOTE:
The Managed by plugin filter is not displayed if there are no devices that are managed by the OpenManage
Enterprise SupportAssist plugin. If you select the Managed by plugin filter, other filters are automatically disabled.
NOTE: The devices in the Staging and Inactive groups are not displayed.
SupportAssist Enterprise user interface 177