Users Guide

Table 40. Cases page (continued)
Column name Description
Source Source from which the support case was created, for example, TechDirect, SupportAssist, and so
on.
NOTE: When you check for support cases of a specific device, the support cases of that device are displayed at the top of
the Cases page with a blue border for the appropriate rows. See Checking for support cases.
You can choose to refine the displayed devices based on the device type, case status, service contract type, case source, or
other criteria. The following are the available options for refining the displayed data:
● Device Type
○ Server
○ Storage
○ Networking
○ Chassis
● Case Status
○ Open
○ Submitted
○ In Progress
○ Suspended
○ Requested for Closure
● Service Contract
○ Basic
○ ProSupport
○ ProSupport Plus
○ ProSupport Flex for Data Center
○ ProSupport One for Data Center Or ProSupport Flex for Data Center
● Source Type
○ Email
○ Phone
○ Chat
○ SupportAssist
○ Help Desk
○ TechDirect
○ Others
Devices page
The Devices page displays the devices that you have added and status of the SupportAssist Enterprise functionality for each
device. In the default view, the Devices page displays all the devices that you have added.
At the top of the Devices page, the navigation trail is displayed.
The following options available at the top of the device list enables you to perform certain tasks:
● Search by —search by a specific category of displayed data. The available options are:
○ Service Tag
○ Model
○ Name / IP Address
○ Operating System
● Search term—enter the search keyword.
NOTE: You must enter a minimum of three characters to perform the search.
● Add Device—add a device.
● Start Collection—initiate a single device or multiple device collections.
● Edit—update the name and account credentials of the device.
SupportAssist Enterprise user interface
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